For £200 I'd want a Chinese orphan to pop out and zero it in for me every game.
Well, the usual suggestion. If you're not completely happy, invoke your statutory right to cancel the contract, no debate, no reason, just money back. If there's the slightest ambiguity in who's responsible for getting it back to them, or if they don't respond, then instruct your payment processor to initiate a chargeback. The sooner you do this, the sooner it will get resolved in your favour.