Did you pay your charges yet? I normally pay VAT and duties etc direct to the driver on delivery however looks like they they've switched to paying before delivery now. However their whole payment process isn't geared up. Even their way of informing you of payments isn't that clear. My packages came from China though so slightly different.
Got a vague message on the tracker to say charges need to be paid, but no link to pay or instructions. So called UPS support and was told "ohhh ignore that, just pay the driver" . So I wait for another week, no movement on the tracker. Called support again, got Steve from Delhi ? on the worst quality line. He said I had to pay now, so paid over the phone as this was the only way to pay, arrived next day even though tracker said parcel still in China. Seems they are overwhelmed, but still taking on packages.