JD are pretty shit for customer service, I've heard multiple counts of them selling people two tones gun which broke within the first 3 times they were used, but they refused to fix or refund them under warranty because they'd been "modified" (BY THEM) by being two toned. What sort of bullshit is that? Additionally, I spent £400 in one order on a sniper, which turned out to be shit and broke before I'd even skirmished it, this was back in February, I emailed them about it around May, and I still haven't got a reply to this day. I've had to go through the actual manufacturer to try and get it working again, and even they're not responding to me. Just keep saying they'll refer my queries to their European office, who are apparently a bunch of hapless retards (Cough Ares Cough).