I visited their shop before as I wanted to try on some plate carriers before purchasing. The experience was awful.
The staff really don't give a shit about customers and are quite abrupt and even rude when answering queries.
I asked about a particular plate carrier in multicam as there was one in olive in the store. The guy behind the counter told me that all same items are kept on the same peg and if it's not there they don't have them in and it's too late (4pm) to check the warehouse. He was not impressed when I pointed out that the same vest was dotted around the shop in tan, black, olive and cam. He cut off the conversation and walked to the other end of the counter.
In contrast I visited Urban Airsoft the same day, the young lad on the counter dug through 3 rows of plate carriers, check online and asked his manager about stock of the specific vest in melticam. Much bigger, better store but with a terrible website. The complete opposite of patrol base.
Safe to say I'll never shop at patrol base again and have advised friends to do the same.