Just bought a TM HK45 from these good people, communication from them was fantastic even if the actual sale ended up being a bit frustrating!
Basically, the website allowed me to enter a different delivery address (my office - because there's always someone there who can sign for stuff). On acknowledging my order they also let me know that because the gun was coming direct from the warehouse it would have to be delivered directly to my UKARA registered address. Fair enough, I was going to be in all day because I had a surveyor coming (but that's a whole different kettle of very annoying fish). The postie came and went without a box for me so I rang and spoke to Andy who was very helpful and duly went off to find me a tracking number. On tracking the parcel it turns out that it had been delivered at 11am, signed for by me. Intriguing! I informed Andy who went off to find out where it was.
I called RM customer services who then informed me that actually, it had been sent to the address that X Site told me it couldn't be sent to. Good old Royal Mail, eh?
Anyway, faultless performance from Andy and the staff at X Site in getting the order out promptly, their price was good too and excellent after sales service in helping me try to track down the errant parcel!