Taiwangun Shipping Disruption (Brexit Related Content)

[GoopGoop]

Update for anyone reading this thread looking to place an order and wondering what the situation is like at the moment. My package arrived at the dreaded SLH an hour ago.

Took just 5 days to make it into the UK from Poland, so things seem to be going smoothly so far. Fingers crossed things continue to go well.

Tracking states it will arrive tomorrow (coincidentally on my birthday, wouldn't that be a nice surprise!) though I very highly doubt it does. 

Order placed: 4/5/21
Order shipped: 6/5/21

Stanford Le Hope: 11/5/21

 

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Edited May 11, 2021 by GoopGoop

[Rigal]

42 minutes ago, GoopGoop said:

Update for anyone reading this thread looking to place an order and wondering what the situation is like at the moment. My package arrived at the dreaded SLH an hour ago.

Took just 5 days to make it into the UK from Poland, so things seem to be going smoothly so far. Fingers crossed things continue to go well.

Tracking states it will arrive tomorrow (coincidentally on my birthday, wouldn't that be a nice surprise!) though I very highly doubt it does. 

Order placed: 4/5/21
Order shipped: 6/5/21

Stanford Le Hope: 11/5/21

 

-

Fingers and toes crossed.

[GoopGoop]

On 10/05/2021 at 19:45, Rigal said:

Just thought I'd weight in with my issues that I'm having with UPS/TG right now. Might want to get a coffee and it's a long 'un.

 

Bought the JG works P98 (P90 with M4 mag adaptor) about Oct, Nov last year and had it arrived here all safe and cosy. Also ordered extra mags, better battery, optic and sling. So about £ Except for the cockup TG made when depowering it and breaking the flanges for holding the trigger bar in place. Their "fix" was to stick in a bit of rolled up electrical tape to jam it back in place.

Spoke to TG tech support about this and they said it doesn't affect the gun and it would work just fine. Normal tests at home, it worked fine, but come game day early December, where I was running it as my side arm to my sniper, it failed badly. The trigger was sticking and couldn't get any consitant shots out of it. No full auto that game at least so it didn't get stuck in full auto on the field. The real kicker was when trying to check it in the safe area, the trigger bars popped out of the lower receiver and got jammed back by the upper receiver causing it to go full auto, even with the safety on. Got yelled at about it, but at least I'd cleared it and removed the mag before leaving the field.

 

Got back on to TG and they said I could send it back for repairs. So after xmas and a few other issues, it went back mid Feb 2021. They've repaired it and have tried sending it back. Where it sat is UPS purgatory for a month before they returned it to TG. Apparrently they were waiting for extra info from TG, but no idea what info TG sent, if any at all. Had chased them up multiple times and the said they were dealing with it.

So after it got returned, they finially got around to resending it again towards the end of last month. Where it has again been sitting in UPS purgatory. Switching between "On The Way, Delayed" and "Held, waiting further instructions, information". It did once, for a day, switch to actually being on the way with an actual delivery date! Then it went back to being "Held".

I've been on to UPS about this and they don't seem to know their arses from their elbows and cannot see it on their systems as it's still in Poland. They've at least tried to contact the Poland office and are awaiting a response. Lets see if it takes them another week to do anything more with it.

 

TG seem to have got tired with me and are ignoring my emails and messages.

So what info do they need?!?! It was bought pre Brexit, so VAT and other crap shouldn't be an issue. They have my address, email, phone, UKARA and all the original invoices, work orders and what ever else is needed to prove it's an RMA. How hard is it to post an item. Getting really miffed by all this.

According to the TG website, they also send things with DPD. Anyone been able to get them to use DPD? Airsoft RIF's can be sent via DPD by the looks of it too.

What a mess. Couple of things I can say for sure in reply to your post.

1. Call TG, I did before placing my order to ask about shipping times. To my surprise, the call was answered by someone who spoke rather fluently in english. I didnt expect it since my prior contact had been via email, with a bloke who clearly didnt understand simple english.

 

2. While on the phone with them, I also asked if they offered any other courrier. It was a firm no, they said only UPS ship RIF's.. which we know not to be true.

[SilentSparky]

I done another order, after the fun of the first one.  It wasn't as painful this time around, here's the timeline:

9th Apr - Order placed

12th Apr - Shipped

16th Apr - Arrived in UK

28th Apr - Voicemail left to me from UPS

29th Apr - Received RIF import doc (went in my spam so didn't return until 4th May)

4th May - Fee's invoice received & paid

11th May - Package received, no Border Force tape, so wasn't opened up/inspected (contained a RIF)

 

So around 4 weeks, which is better than the 10wks odd when they first started back up.

[Tommikka]

8 hours ago, GoopGoop said:

What a mess. Couple of things I can say for sure in reply to your post.

1. Call TG, I did before placing my order to ask about shipping times. To my surprise, the call was answered by someone who spoke rather fluently in english. I didnt expect it since my prior contact had been via email, with a bloke who clearly didnt understand simple english.

 

2. While on the phone with them, I also asked if they offered any other courrier. It was a firm no, they said only UPS ship RIF's.. which we know not to be true.

The ‘further information’ might relate to the difference between a sale and a warranty repair.

 

They still need to show declarations and must highlight that it is a warranty job not a sale.  It might not be clear on the package that it’s a warranty job, so UPS / customs are after the invoice for valuation etc

[NorTac Paddy]

Guys, about to place a TG order. First one since Brexit. I know there are time issues, but can people please let us know what they are paying on VAT, Duty or UPS handling charges please. Really interested to know.

Having had my eye on stuff on the TG site pre Xmas, it looks like prices are Exc UK VAT, so I can swallow that np. Wary of of duty and charges from UPS- its still seems like the wild west out there. 

Last month I ordered some Atacs IX kit from USA. I was expecting VAT and duty on both, but both got through with no extra charges- just the price I paid in US$ on the website and the postage.

So its not really clear what customs are looking at

Any comments appreciated.

[Druid799]

31 minutes ago, NorTac Paddy said:

Guys, about to place a TG order. First one since Brexit. I know there are time issues, but can people please let us know what they are paying on VAT, Duty or UPS handling charges please. Really interested to know.

Having had my eye on stuff on the TG site pre Xmas, it looks like prices are Exc UK VAT, so I can swallow that np. Wary of of duty and charges from UPS- its still seems like the wild west out there. 

Last month I ordered some Atacs IX kit from USA. I was expecting VAT and duty on both, but both got through with no extra charges- just the price I paid in US$ on the website and the postage.

So its not really clear what customs are looking at

Any comments appreciated.

Welcome to the post Brexit world of “WHATDAFUCKERYISGOINGON !” 😳
I’ve had stuff turn up from around the world with zero extras of any sort AND I’ve been bent over the table and nailed from behind without even the courtesy of a reach around over the ‘handling fees’ ! 😖

Now I just wait and see , genuinely haven’t a Scooby Doo what’s going on with the cost of importing kit any more used to have a pretty good hand on it but now ? 🤦‍♂️ . 

 

[Asomodai]

 

 

 

The latest from me. Released by Government agency over 2 weeks ago and no update since then. It's been 10 weeks since ordering 😕

Edited May 12, 2021 by Asomodai

[NorTac Paddy]

16 minutes ago, Druid799 said:

Welcome to the post Brexit world of “WHATDAFUCKERYISGOINGON !” 😳
I’ve had stuff turn up from around the world with zero extras of any sort AND I’ve been bent over the table and nailed from behind without even the courtesy of a reach around over the ‘handling fees’ ! 😖

Now I just wait and see , genuinely haven’t a Scooby Doo what’s going on with the cost of importing kit any more used to have a pretty good hand on it but now ? 🤦‍♂️ . 

 

Yeah, I might just go for it. but I will post my experience back on here. Luckily there are other guys I run with who are also ordering so we are sharing the charges!

[Tommikka]

1 hour ago, NorTac Paddy said:

Guys, about to place a TG order. First one since Brexit. I know there are time issues, but can people please let us know what they are paying on VAT, Duty or UPS handling charges please. Really interested to know.

Having had my eye on stuff on the TG site pre Xmas, it looks like prices are Exc UK VAT, so I can swallow that np. Wary of of duty and charges from UPS- its still seems like the wild west out there. 

Last month I ordered some Atacs IX kit from USA. I was expecting VAT and duty on both, but both got through with no extra charges- just the price I paid in US$ on the website and the postage.

So its not really clear what customs are looking at

Any comments appreciated.

UK VAT / equivalent import VAT will be due.

Import duty applies to certain categories, and shouldn’t affect you on sales under £135

Carrier fees apply if they handle the import VAT/duty

 

Listings on foreign sites won’t normally show UK VAT, but some sellers might display that if you set the page to show GBP pricing.

For sales under £135 the foreign retailer is now encouraged to register with HMRC, you then get UK VAT shown on your invoice and pay the retailer that 20% for them to pay HMRC.  You don’t pay any extra on arrival

 

If the seller doesn’t, or it is over £135 then they only charge you for the goods and postage. 
On arrival in the UK the carrier bills you for VAT, duty if applicable and handling fees.

Some packages may come through untouched 

 

 

The cheapest situation is when the carrier misses it

The next cheapest situation is when the foreign retailer handles VAT for you 

 

[SilentSparky]

Regarding charges;

- First order, nothing applied

- Second order; Order value including shipping £240.82, Gov fees £51.88 (~21.5%), brokerage £11.50

[leadly]

Well, an update!

 

After deciding to bombard UPS on Facebook everyday, I've got nowhere....😂 But it's made me feel better!!

 

 

Having not had a message back from Sammy after 13 hours I pestered them again and "Melanie" told me to contact TG for an update, I asked if they had actually sent TG an update or are you just wasting my time?

 

Low and behold, I checked my emails and TG had said that after 2 months they would start the refund process. 

 

Apparently a "specialist team" will contact me from UPS to refund my fee's, or atleast discuss the options.

 

All in all a quite sour experience! But oh well, you live and learn. I'll update again once I have some pennies back!

Edited May 12, 2021 by leadly

[Rigal]

19 hours ago, GoopGoop said:

What a mess. Couple of things I can say for sure in reply to your post.

1. Call TG, I did before placing my order to ask about shipping times. To my surprise, the call was answered by someone who spoke rather fluently in english. I didnt expect it since my prior contact had been via email, with a bloke who clearly didnt understand simple english.

 

2. While on the phone with them, I also asked if they offered any other courrier. It was a firm no, they said only UPS ship RIF's.. which we know not to be true.

Tell me about it.

 

I actualy got a response from TG this morning after using their contact form instead of replying to the ongoing email. The reponse is " I send them new export docs today, hope it helps" So have poked UPS to make sure they haven't fallen asleep again after sitting on their thumbs for so long.

 

Calling them is going to be my next step. That or getting them to send it to my sister (She now lives in Germany) and getting her to post it to me. Might be much easier coming in from a private individual.

10 hours ago, Tommikka said:

The ‘further information’ might relate to the difference between a sale and a warranty repair.

 

They still need to show declarations and must highlight that it is a warranty job not a sale.  It might not be clear on the package that it’s a warranty job, so UPS / customs are after the invoice for valuation etc

I totally get this. The information I've gathered so far from researching post brexit postage shows that sending the invoice with the custom docs is a must for retailers. Hell, I printed copies of the orinigal invoices for both customs and TG when I posted it back to them and it arrived with no problems.

If they'd supplied all the correct info in the first place, then they shouldn't have this issue. The original invoice with a workorder showing the repairs needed. Maybe something with the unique serial number that's also on the RIF to prove it's an RMA and not a new purchase.

 

I used to RMA stuff, do invoices and loads more almost 20 years ago. It's not that hard :/.

 

Sorry if I'm sounding harsh, just really miffed about all this. I've having a hard time like a lot of us and it's rubbed me up the wrong way. Never should have left the EU.

[GenuineGerman]

I can honestly say after reading this thread since the beginning the cost saving isn’t worth the stress. Honestly some you guys have the patience of 20 saints.

[Rigal]

13 hours ago, GenuineGerman said:

I can honestly say after reading this thread since the beginning the cost saving isn’t worth the stress. Honestly some you guys have the patience of 20 saints.

Had an update this morning. It's being delievered on the 30th of April 2021.... I even refreshed and checked with a different browser in case it was a cached page.

 

Edited May 13, 2021 by Rigal

[GoopGoop]

On 11/05/2021 at 22:06, GoopGoop said:

Update for anyone reading this thread looking to place an order and wondering what the situation is like at the moment. My package arrived at the dreaded SLH an hour ago.

Took just 5 days to make it into the UK from Poland, so things seem to be going smoothly so far. Fingers crossed things continue to go well.

Tracking states it will arrive tomorrow (coincidentally on my birthday, wouldn't that be a nice surprise!) though I very highly doubt it does. 

Order placed: 4/5/21
Order shipped: 6/5/21

Stanford Le Hope: 11/5/21

 

-

 

Update: after being sat at Stanford Le Hope for 2 days I was left a voicemail this morning by UK UPS brokerage asking for me to call them back.

Looks like I didnt get lucky with dodging any import fee's. Been waiting on the phone for a while to get through to anyone, expecting to wait a lot longer.

Edit: waited 2 full hours only to be connected to someone in asia, who said they would contact the uk brokerage on my behalf..? Weird, considering the number I was left in the voicemail was from an english woman who asked me to call that number to speak to her.

Regardless, I emailed the woman who left the voicemail and she replied to me right before my call was finally connected. I was sent a series of questions + a fire arms decliration form. As others have said, the information they require on this form is already on the package itself...

Edit 2: Looks like I got unlucky twice and border force have gotten ahold of it. 

 

Edited May 13, 2021 by GoopGoop

[Rigal]

5 hours ago, GoopGoop said:

 

Update: after being sat at Stanford Le Hope for 2 days I was left a voicemail this morning by UK UPS brokerage asking for me to call them back.

Looks like I didnt get lucky with dodging any import fee's. Been waiting on the phone for a while to get through to anyone, expecting to wait a lot longer.

Edit: waited 2 full hours only to be connected to someone in asia, who said they would contact the uk brokerage on my behalf..? Weird, considering the number I was left in the voicemail was from an english woman who asked me to call that number to speak to her.

Regardless, I emailed the woman who left the voicemail and she replied to me right before my call was finally connected. I was sent a series of questions + a fire arms decliration form. As others have said, the information they require on this form is already on the package itself...

Sounds about right. Sending you to their main call centre instead of their direct line.

Also, from what I've read about import fee's, you do have to pay the delivery driver these.

[Sneaky]

I was planning to place an order at TG, but seeing there is a minimum and I am not after much (some mags and parts, which I cannot find anywhere else), I think I will not bother. Thinking about getting a bunch of us to order, but still on the fence.

[Rigal]

11 hours ago, Sneaky said:

I was planning to place an order at TG, but seeing there is a minimum and I am not after much (some mags and parts, which I cannot find anywhere else), I think I will not bother. Thinking about getting a bunch of us to order, but still on the fence.

Surprise, surprise, my parcel has gone back to being held. It's going to be returned to TG again very soon unless they pull finger. More money wasted on their part.

Was thinkimg something similar as well with a group order. Have done similar before and I will be doing it again, though not right now. Not sure when either as there isn't really anything I need right now.

[GoopGoop]

2 hours ago, Rigal said:

Surprise, surprise, my parcel has gone back to being held. It's going to be returned to TG again very soon unless they pull finger. More money wasted on their part.

Was thinkimg something similar as well with a group order. Have done similar before and I will be doing it again, though not right now. Not sure when either as there isn't really anything I need right now.

 

Is it being held because TG are failing to provide UPS with requested documents?

[Rigal]

24 minutes ago, GoopGoop said:

 

Is it being held because TG are failing to provide UPS with requested documents?

No idea. I'm only going by the info I've got.

 

This is what UPS said this morning:

 

Thank you for your reply.

I am sorry to know that your parcel is holding again in Poland. If the parcel will pass the government requirement for clearance, then it will proceed with the delivery. Please be advised that the shipper/seller is fully aware of the process and they are being notified so it is necessary that you contact your shipper/seller ask assistance about the situation and for them to let you know what is the next step to be taken.

Your understanding is highly appreciated.

Kind Regards,

 

This is the last update from TG on Wednesday:

 

Witam / Hello / Bonjour / Buenos dias
 I send them new export docs today, hope it helps

 

So, someone is either not doing their job or lying. This is the 2nd time they've sent the p90 back to me. So they had over 3 weeks the first time and someone messed that up. Now it's almost been 3 weeks again and still stuff ain't happening.

[GoopGoop]

3 minutes ago, Rigal said:

No idea. I'm only going by the info I've got.

 

This is what UPS said this morning:

 

Thank you for your reply.

I am sorry to know that your parcel is holding again in Poland. If the parcel will pass the government requirement for clearance, then it will proceed with the delivery. Please be advised that the shipper/seller is fully aware of the process and they are being notified so it is necessary that you contact your shipper/seller ask assistance about the situation and for them to let you know what is the next step to be taken.

Your understanding is highly appreciated.

Kind Regards,

 

This is the last update from TG on Wednesday:

 

Witam / Hello / Bonjour / Buenos dias
 I send them new export docs today, hope it helps

 

So, someone is either not doing their job or lying. This is the 2nd time they've sent the p90 back to me. So they had over 3 weeks the first time and someone messed that up. Now it's almost been 3 weeks again and still stuff ain't happening.

 

I can only imagine how frustrating that must be. Perhaps give TG a call? Or perhaps you could ask TG for the export doc and send the doc to UPS yourself?

[Rigal]

14 minutes ago, GoopGoop said:

 

I can only imagine how frustrating that must be. Perhaps give TG a call? Or perhaps you could ask TG for the export doc and send the doc to UPS yourself?

Aye, it is frustrating, but changing my point of view has helped. I don't "need" it right now. Already got enough loadouts and it would be nice to have.

 

Half an hour ish before they close. Going to give them a call.

 

**EDIT**

 

At least they were quick in answering. Problem is the guy dealing with my case has a free day and is off today. So the guy who answered doesn't know much about what is going on other then they've supplied all the required info. He did say that UK customs seem to be causing issues or might have requested more info, but he can't see what it is. So he's now asked me to call back on Monday to speak to the guy dealing with my issue.

 

 

Edited May 14, 2021 by Rigal

[GoopGoop]

On 13/05/2021 at 11:29, GoopGoop said:

 

Update: after being sat at Stanford Le Hope for 2 days I was left a voicemail this morning by UK UPS brokerage asking for me to call them back.

Looks like I didnt get lucky with dodging any import fee's. Been waiting on the phone for a while to get through to anyone, expecting to wait a lot longer.

Edit: waited 2 full hours only to be connected to someone in asia, who said they would contact the uk brokerage on my behalf..? Weird, considering the number I was left in the voicemail was from an english woman who asked me to call that number to speak to her.

Regardless, I emailed the woman who left the voicemail and she replied to me right before my call was finally connected. I was sent a series of questions + a fire arms decliration form. As others have said, the information they require on this form is already on the package itself...

Edit 2: Looks like I got unlucky twice and border force have gotten ahold of it. 

 

Update: Border force received and released my package in less than 24h! If all goes smoothly from here onwards then I’ll have received my order in under 14 days. There could be light at the end of the tunnel for orders going forward.

 

Also, I’ve been asked to pay ‘88.24 UKL’(?) in import and whatever else fees. However there’s no hyperlink in the email or any area on the site while logged in to pay the invoice? Could anyone give any insight? 

 

Edited May 14, 2021 by GoopGoop

[Rigal]

42 minutes ago, GoopGoop said:

Update: Border force received and released my package in less than 24h! If all goes smoothly from here onwards then I’ll have received my order in under 14 days. There could be light at the end of the tunnel for orders going forward.

 

Also, I’ve been asked to pay ‘88.24 UKL’(?) in import and whatever else fees. However there’s no hyperlink in the email or any area on the site while logged in to pay the invoice? Could anyone give any insight? 

 

Noice It should be a straight shot from there to yours now.

Re the import fees and taxes, that's usallly paid to the delivery driver. So make sure to have your card at hand.