I had a delivery glitch with my last UK Tactical order resulting in a 2 week delay. My parcel was delivered to the wrong address, another UK Tactical customer in London, luckily he was honest and using the dispatch note with the parcel phoned my mobile to let me know what had happened. Both Sue and Anne at UKT were very good at sorting out the delvery error and getting my order to the correct location, the delay was down to the carrier company not being able to collect the parcel. However, all worked out in the end and I cannot fault UKT's customer service. And the Pentagon Wolf jacket was worth waiting for.