Bespoke Airsoft - Loudwater

[Dan Robinson]

Went to Bespoke today as I was working half an hour away and had underlings to do work whilst I looked important.  So I pulled rank and ducked out for a bit with my faulty from new AA G36 GBBR.  If you remember the other thread, it is firing a shot at 500 ish fps, then everything subsequent to that just rolls out of the barrel.  I bought it from them at the end of last summer, then had trouble getting in touch, and then work/travel commitments made getting to their then Slough based store tricky.  Talking to them today, I am willing to grant them the communication issues were down to them preparing for the move.

 

New shop is looking pretty damn impressive.  They have a fairly big unit on a small trading estate.  I assume a warehouse downstairs, then a large open office upstairs with a new shop area that is going to be quite big too.

 

They answered the buzzer and let me in unannounced.  An incredibly polite staff (I think the owner) took my pew, which is now well over 6 months from purchase, listened to the description of the fault and said he'd take it down to his tech whilst I had a look around.  I was then given a tour of the new office, shop, firing range, pistol showroom and Air gun showroom.  There was not much in stock at the moment as they're still bringing things up from the Slough premises.  But they had, amongst other things, the Walther WA2000 along with some very nice looking pistols that I had to fight very hard to resist.  I wish I had £780 to spend on a wall hanger.

 

Had a good 30 or so minutes left to my own devices whilst the nice lady behind the counter helped some dude pick out a pew for his daughter, then the guy came back to say that they could see the problem I was having, and would keep the pew for a few days to fix it as they didn't have another in stock, implying to me, that he would have been happy to give me a replacement - so top marks there.

 

They also confirmed that once they're finished setting up, they will be doing all kinds of repairs, upgrades, and customisations in house as well as sales.  This should take them another week or two, but i have two or three non essential pews that need attention that no one else seems to be interested in (or that I'd trust), so they'll be heading there once the G36 is proven.  

 

Sooo....  If one were to take everything at face value, and assuming they fix my RIF, then I am a happy bunny and they deserve all the success after what must be an eye wateringly expensive investment.  Can't blame the shop for a faulty RIF out of the box, but unlike Only Airsoft in Stevenage, where there seems to be an attitude of "warranty is up to them" once you leave the shop, Bespoke seem to just want to keep you happy.  Although to be fair to Only Airsoft, they have honoured the warranty when required - it's just the perception that they give off that is unnecessary.

 

Certainly can't fault Bespoke for care and attention so far!  Standby for updates.

 

 

 

 

 

Edited March 13 by Dan Robinson

[Galvatron]

Thanks, Dan. I'm planning another visit soon as I went to the new premises for a collection before they did the soft opening.

 

I understand they'll be doing a cerakote service in the customisations they offer.

Edited April 19 by Galvatron

[Galvatron]

I went to the new shop this month and I'm definitely impressed with the soft launch. It's several times the floor space of the old shop floor.

 

They're due to complete the indoor 10m range but everything looks promising so far.

 

Like a lot of industrial estates, parking was a challenge at the old location but there's plenty at the new site.

 

I'm usually very happy with freebies and I got a complementary patch with my purchase.

 

 

[Dan Robinson]

I'm still waiting for them to fix my pew.  I phoned them a few weeks ago and w a s told the tech is working through a backlog still.

 

2 weeks was suggested which happened to be the day I flew to Japan for a surprise family visit.... I'm not back for another week, or until I run out of Sake.

 

Pity my UKARA expired  otherwise.....well .....you guys know......