For an online company, I've never dealt with anyone as bad as these guys when it comes to communication, even including non airsoft.
When it goes smoothly it's fine, but any slight issue and you're just ghosted until you rant in a manufacturers fb group or put in a PayPal claim.
It's basically impossible to contact them.
If you search around the hpa facebook groups it seems to be a common complaint over the last 6-9 months in particular.
In my case they have taken payment for nearly £500 worth of items showing as in stock on the site, but 3 weeks later nothing.
No parcels, no emails, no replies to fb or paypal messages. Tried calling a few times, no answer.
Yet if I sell a £5 viper pouch on the classifieds people expect next day dispatch and tracking codes.