As much as i hate to be the devils advocate, it is understandable that sites who've spent the last year taking it rough from the government are gonna be desperate to get back to some sense of financial sensibility.
However, there's a right way and a wrong way. My local's answer to the problem of wanting more money was hey, lets open more (as in doing wednesday evening and saturday shoots on top of their normal sundays) because our customers wanna play as much as we want their money.
The wrong way is diluting down the service and not even giving your customers the common fucking courtesy of explaining why.
However i might want to hazard a theory as to the way he was acting. I'm not saying this is what is going on, and without the context of being there it's equally possible he's just an asshole.
However, sometimes folk who are on the spectrum can have quirky ways of dealing with confrontational situations, if they start to get overloaded then falling silent and walking off to do seemingly mundane tasks can be a coping mechanism relied on right before the bottled up panic gets unleashed as rage.
If this is the case then the very last thing you want to do is to follow them/further elevate the situation as they may be very close to breaking.