Tectonic Innovations / Extreme Airsoft - Any Issues?

[Burrelly]

I recently ordered £400 worth of stuff from Tectonicinnovations.co.uk (20th Jan). I got a voicemail left pretty quickly to say that they were waiting on the items coming back from the annodisers and the order would be sent out on the Friday (24th). 

 

I had not heard anything by the Tuesday this week(28th) . Tried to call each day since, sent them multiple emails and not had any update.

 

Was just wondering if anyone has had any issues with them over the last couple of weeks?

Edited Thursday at 15:13 by Burrelly
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[Fatboy40]

This is a bit of a stretch, as someone who keeps an eye on their products (but not yet bought any), but seeing their "in stock" items getting lower and lower each month and a lack of social media updates I get an uncomfortable feeling (with no evidence, but it feels like potential cash flow type issues).

[Burrelly]

9 minutes ago, Fatboy40 said:

This is a bit of a stretch, as someone who keeps an eye on their products (but not yet bought any), but seeing their "in stock" items getting lower and lower each month and a lack of social media updates I get an uncomfortable feeling (with no evidence, but it feels like potential cash flow type issues).

 

Yeah I can see that. I also watched them get lower which is why I finally decided to purchase. Worst case is they have another week to respond then I raise a fraud complaint.

[Cannonfodder]

From this thread it appears their communication skills aren't great.

 

How did you pay?

[Rogerborg]

Not entirely unexpected given that "they" (where "they" is likely to be one bloke) do 7 colours of a low volume item, so there's almost inevitably going to be times when they're between batches, or off on holiday. S.W.A.T. were notorious for that with the VTGs, and have cut down to one colour now.

 

But it's their problem, not yours, so don't feel bad about doing a chargeback. It's nothing personal, they've cut contact.

[ButcherBill]

I've had a few bigish purchases from them, on the whole I've been happy with my purchases but my first one wasn't great, bought an L85A3 from them that appeared(to me) to be a resold returned item with a couple of minor issues, but on another purchase they'd doubled up my order(to their cost). However I've not bought from them since Jan last year so can't say if there are recent issues.

[Burrelly]

I finally managed to make contact via phone. I was told that they are having an issue with one of the manufacturers that they use for the firing mechanism. They were due the parts last Wednesday, but I did not receive them. They are due in again today.

 

I asked for an update by the end of the day regardless of the outcome (Get the part / Don’t get the parts)

 

Let us see if they provide it.

[Rogerborg]

The perils of trying to make anything in the UK.