Hello Mark!
Yes mate I think you are right. I have emailed the retailer, email response time from them varies but will see what they say.
Although, I believe PF make it pretty much impossible to claim for RIFS? They also sent it PF 24 although...that's another story.
First, they tried delivery and no one was in, fair enough they take it to a post office...the post office that is 20 minutes away, rather than the one that is 2 minutes away.
Ok fine, but when picking it up - sorry no can doosy. The PO refused to release it saying that the name on the parcel was wrong, even though I had the slip. Ok will email PF, which I did and after countless daft responses (in one of them they said the name wasn't wrong but the address was!) I got nowhere really and arranged for a re delivery on a Monday when the wife would be home. Instead they try delivering it on the Tuesday when no one is in.
Retailer said they have no control over redelivery, but I rearrange it again for Saturday, which they did, but delivered it with the box in two and damage to the RIF...too much time in transit I think.
I have emailed the retailer since with questions and pictures and the video so will see what happens...
Cheers