Welcome Joe, everyone's entitled to an opinion, that's what makes this place great, Colin shared somebody elses review, someone he knows personally so he has no reason to disbelieve what he was told.
He & I had discussed this a little a week ago & he was reluctant to disclose too much info until the site had been given the opportunity to respond.
I'm guessing they chose not to, or their response was inadequate, hence why this is now in the public domain.
I'm gonna make an assumption that the reviewer, & his family, aren't first time players, & that the issues they've highlighted, particularly safety, aren't what they've seen elsewhere, which would explain why they felt the need to share their gameday experience.
Thing is, I've played some atrocious sites, issues at every level from safety, to marshaling, to the game scenarios that are set in place, I've come away horrified, I've spoken to marshals & owners, & on a rare occasion shared my thoughts online, but the latter is usually after I've gone back & given them a second, or even third chance.
And throughout this, I'll hear players extolling the virtues of the site, either on the gamedays I attended, or just in general, & the only conclusion I can come to in order to explain the disparity between my opinion & theirs, is that they don't know any better, they haven't experienced a top quality well run site, so to them, it's literally the adrenaline fueled dogs bollocks.
BUT
Any failings are on the site & it's staff, that includes how players behave, anybody can cheat or act like a cnut, but if that behaviour is not nipped in the bud, it speaks volumes about those supposedly in charge.
& if word gets around it gets worse, decent players stay away, but the cheats & arsehole arrive in droves, before you know it, it's akin to twa Croydon, & nobody wants that lol๐คฃ
PS. I will be attending the site personally at some point, it's not far from me, & if I experience anything similar, I will be very vocal about it๐