I made a purchase recently, the website was ok to use and the delivery was good (even though it was City Link, who I hate with a vengeance and not Royal Mail as it says on the website).
The problem I had was when I called them to inquire about the item I was looking to buy, the guy sounded like he really coudn't be arsed talking to me, and almost as if I was bothering him, which personally I found quite rude.
The only reason I did go ahead and make the purchase was because they were the only place who had what I wanted in stock, if it had been in stock elsewhere, simply because of the chap's phone manner, I would have bought elsewhere (even if the price was higher).