Bought a Cyma SVD from them, arrived with the stock hanging off so returned it. Sent an email with pictures, they replied once saying they'd look into it?
They went quiet after that, I had to call numerous times and when I finally got through the guy was extremely rude. He said he’d call me back in an hour, never did. Rang them 3 hours after and the guy I originally spoke to answered and said “I told you I’ll call you when I’m ready” and hung up on me, so I rang back again and spoke to somebody else, one of their techs iirc. Got it all sorted and sent it back to them, again it went quiet. I emailed them twice with no answers, called and was told they had received the package and would call back once it was checked out. Spoiler: they didn’t.
I left it for a week before calling them back again, turns out they “lost” the return slip that was in with the replica and they had no idea who the return was sent by or what was wrong with the replica (Despite the stock hanging off!!!). They finally informed me a replacement would be sent out, which was also delayed. All in all, it took me 3 weeks to receive my replacement purchase.