I'm currently dealing with Samoon in relation to a fault with my order. I have ordered a muzzle brake, foregrip, gooseneck and extended charging handle. There are definite issues with 2 of the 4 items and I've highlighted a potential third issue but I've requested further information to determine if it's an actual fault or not. With the exception of the grub screws on the charging handle clarification was sought on product spec's for each product prior to ordering to try ensure that they would be fit for purpose.
The locating bolt on the gooseneck is too large and as such doesn't fit despite being advertised as for picatinny rails. The 24mm thread on the muzzle brake is damaged/poor so it won't fit and when attempting to use the supplied adaptor for fitment it will not accept the locking pin to secure it as the grooves/indentations are about 2/3rds of the size they should be in order to fit. The grub screws for the charging handle are identical in length when one should be slightly longer than the other, at least in the real product (this is the one I've requested clarification on).
I've offered to supply them with photo's supporting my fault claims and I've been nothing but polite with them but so far the replies received boil down to "we've never had a fault before so the fault lies with you" and similar responses, escalating to patronising/insulting.
So far I'm very unimpressed and I can see this escalating to a PayPal dispute. I made it clear from the outset that I was looking for an amicable solution but the service has been stand offish and unprofessional so far.