Rogerborg

Don't prevaricate about the bush. I'm local, I could snap up the lot at any moment. I genuinely had a headscratching moment over "M4 wep restraint". Oh... a sling.

£800 for a "FAST XP" helmet? I'd want it to boost me straight to a Level 20 Pewgod.

Can you find one new? I think if you want one, it's going to be that one, at that price.

That. I don't care if it came with an adaptor for connecting to a 1950s vacuum tube, it's a bizarre choice to change to mini-Tamiya.

"connection change to [sic] a mini tamara [sic] connector" Wut?

Told you they'd come through. Always said it. I clearly remember saying so.

Still keeping the faith. They're clearly getting behind with orders, but the more time they have to spend dealing with "Where's my order?" queries and cancellations, the less chance that they'll ever catch up. Still, as long as folk keep ordering from them and not initiating chargebacks the instant that they're past the promised dispatch date, they've really got no incentive to change.

I tend to get that way when someone has my money, and I have nothing but broken promises and an absence of communication. PayPal me £150 and I'll show you how that works. No charge[*]. [*] £150 administration fee applies.

... the cheque's in the post, and I'll only put the tip in. They're clearly lagging several days behind with handling orders; I just wish they'd be honest about that up front. Still, cancelling my order saved me £150 or so on a DMR that I'll struggle to find a use for now, so kudos to them for that.

Maybe they'll dispatch on the 2nd full working day after the day on which you ordered. It could happen. It could happen.

Normally they dispatch on the 2nd working day after your order. When I put my last order in on a Sunday, they were clear that they expected to dispatch on Tuesday (then it all want to pot). I'd have thought that if you ordered on Friday then they'd have advertised it for Monday dispatch at the earliest, so maybe don't light the flaming torch quite yet. Hark at me being the optimist when it comes to other people's money.

Hah, I also got an email asking me to contact them about a negative (factual) review that I'd left at their chosen review site. They don't need to fix their communication, they just need to get their stocking sorted out and send out orders in a timely fashion. Then they wouldn't need to communicate. I'll light a candle for you.

They don't process orders over the weekend, so close of play today is when I'd expect to them dispatch. Even if it goes out tomorrow you should still get it by next weekend. Despite my bad experience, I wouldn't actually expect them to stuff up your order. <SuBo-fingers-crossed.png>

Dropped into Lidl, came out with a £13 roller holdall. 68L, 73cm x 30cm x 31cm, fits a short M4 or folded stock-open G36C and loads of gear, with several side pockets. No more humping a gun bag and a holdall full of accoutrements like an animal for this borg. https://www.lidl.co.uk/en/Non-Food-Offers.htm?articleId=14517

Heh, I spotted that while you were replying. I'd be tempted to give them a chance for that difference in price. The reason I was particularly hacked off is that I was specifically after one for the next weekend, but by the time it was sorted, I'd already lost two weekend's worth of play. If you're not in a hurry, it'd be a rational gamble. You're not going to lose your money even if they do mess it up. Buy it, buy it, buy it.

It's the same company, the .co.uk is just an English / £ default front end. I know, they're soooooo cheap that it's hard to resist. And you'll probably be OK, I imagine that they get the majority of their orders correct and on time. This 'un? https://gunfire.pl/product-eng-1152191226-JG080-carbine-replica.html Sooooooo cheap. The note of caution is the "very small quantity of stock". It's literally the last one (you can't order 2), which may mean you get the returned one, or the shop soiled one, or the one that they don't actually have.

As an aside, it's a great argument in favour of using PayPal. That would have taken a lot longer to sort out if it had been a credit or debit card purchase.

Final closure, the money is now back in my account and available to spend after 10 working days. Never a word of explanation or apology for the failure to dispatch, to respond, or to cancel the order before PayPal got involved. They could have retained me as a potential customer with a 30 second email. I guess that's literally not worth their time. So noted.

Eh, it'll all come out in the wash eventually (still not back in my bank account yet to be spent elsewhere though). It's disappointing as I've had one order from them with no problems, and they are very cheap, but I rather suspect that they're just swamped. I'm actually OK with delay, stuff happens, but it's going completely silent that triggers my claim / chargeback response. What I'd particularly warn about is the hazard of ordering something that's showing as low stock, as I suspect that's when they're going to find that they've miscounted or that the last one on the shelf is actually pink and shop soiled.

Oh hai, guess who still hasn't received a refund despite the order clearly claiming that it's been refunded to my PayPal? [UPDATE] Aaand, finally refunded. That brings this sorry tale to a close. Careful now.

And on the Seventh Working Day, Roger did rest, as GunFire, without a word of apology or acknowledgement, have finally cancelled the order and (they say) "[PayPal] Return has been made." Well, let's see how long that takes to bubble up back through PayPal and my bank account. It took seconds to go their way, it doesn't seem to be so snappy coming back. Bah, it's too late to make a TaiwanGun order and receive it by next weekend now.

It is weird. I mean, they did initiate communication about the order, albeit belatedly, but have now gone into total stealth mode apart from automated acknowledgements - so yes, they are receiving the emails, to the address that they asked me to send them to. Not even responding to contact via PayPal is bizarre though, as it's a shoe in for them to lose the case and ultimately, if they lose enough, to be charged higher fees or even lose the ability to take PayPal at all. They must know this, so I can only assume that they're so swamped with orders that they can literally afford to just sod some of them off AND take the ding from lost PayPal claims. Or maybe they've been eaten by badgers.

Working day 6, no dispatch, no change to the order, and still no response at all from GunFire for 4 working days either directly or through PayPal. I have now escalated it to a PayPal claim. It didn't have to go this way. Why did they make it go this way?

Eh, given that there's minimal chance that it will be delivered by next weekend now, I've requested a refund instead. Given their lack of responses to date, I've tried to contact them via a PayPal dispute as well. Let's see how it works out, but I am the opposite of gruntled about GunFire at the moment and - depending on if or how they resolve this - could only recommend staying well away from them despite the cheap prices.