Davegolf Posted May 8 Share Posted May 8 Hi all! Got a dead warhead motor, tried contacting Warhead fia FB, they only apparently deal via email now, so emailed multiple times ([email protected]) no response. Is there some big holiday / other contact / no support anymore? Cheers Rogerborg 1 Link to comment Share on other sites More sharing options...
Shamal Posted May 8 Share Posted May 8 Is it a new one? Link to comment Share on other sites More sharing options...
Duff Beer Posted May 8 Share Posted May 8 (edited) 4 hours ago, Davegolf said: Hi all! Got a dead warhead motor, tried contacting Warhead fia FB, they only apparently deal via email now, so emailed multiple times ([email protected]) no response. Is there some big holiday / other contact / no support anymore? Cheers It was a while back but when I needed them their support was exceptional (they fixed the motor over the Christmas break under warranty when I snapped a paddle like a noob). I got in touch via Facebook Messenger and got a pretty much instant response if that’s any help? Edited May 8 by Duff Beer Link to comment Share on other sites More sharing options...
Davegolf Posted May 8 Author Share Posted May 8 4 hours ago, Shamal said: Is it a new one? New yes 2 hours ago, Duff Beer said: It was a while back but when I needed them their support was exceptional (they fixed the motor over the Christmas break under warranty when I snapped a paddle like a noob). I got in touch via Facebook Messenger and got a pretty much instant response if that’s any help? I originally tried to contact via FB Messenger but the auto response is you have to email as FB was spammed to much?? Link to comment Share on other sites More sharing options...
Davegolf Posted May 12 Author Share Posted May 12 Still nothing… 3 attempts via email. Link to comment Share on other sites More sharing options...
Duff Beer Posted May 12 Share Posted May 12 I’d have a chat with whichever dealer you bought it from, and ask them to get in touch with Warhead directly on your behalf Link to comment Share on other sites More sharing options...
Supporters Rogerborg Posted May 13 Supporters Share Posted May 13 On 08/05/2024 at 22:26, Davegolf said: New yes Under 6 months old? Then it's a problem for whoever took your money, and you can get it back from them. Link to comment Share on other sites More sharing options...
Davegolf Posted May 20 Author Share Posted May 20 FYI in the end i commented on a FB post of theirs to try and get attention, it worked, they found my emails, took the motor last thursday and have repaired it. If you ever get 4 red light flashes on your Warhead motor it means there is a hall sensor fault. Tackle 1 Link to comment Share on other sites More sharing options...
Supporters Rogerborg Posted May 20 Supporters Share Posted May 20 Sad that you had to lobby so hard to get your hall looked at. Davegolf, Caj109, Tackle and 1 other 4 Link to comment Share on other sites More sharing options...
Davegolf Posted May 20 Author Share Posted May 20 oh dear 🙄 Link to comment Share on other sites More sharing options...
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