Warhead Industries support???

[Davegolf]

Hi all!

 

Got a dead warhead motor, tried contacting Warhead fia FB, they only apparently deal via email now, so emailed multiple times (info@warheadindustries.com) no response.

Is there some big holiday / other contact / no support anymore?

 

Cheers

[Shamal]

Is it a new one?

 

[Duff Beer]

  On 08/05/2024 at 14:29, Davegolf said:

Hi all!

 

Got a dead warhead motor, tried contacting Warhead fia FB, they only apparently deal via email now, so emailed multiple times (info@warheadindustries.com) no response.

Is there some big holiday / other contact / no support anymore?

 

Cheers

Expand  

It was a while back but when I needed them their support was exceptional (they fixed the motor over the Christmas break under warranty when I snapped a paddle like a noob).

 

I got in touch via Facebook Messenger and got a pretty much instant response if that’s any help?

Edited May 8, 2024 by Duff Beer

[Davegolf]

  On 08/05/2024 at 17:13, Shamal said:

Is it a new one?

 

Expand  

New yes

  On 08/05/2024 at 19:10, Duff Beer said:

It was a while back but when I needed them their support was exceptional (they fixed the motor over the Christmas break under warranty when I snapped a paddle like a noob).

 

I got in touch via Facebook Messenger and got a pretty much instant response if that’s any help?

Expand  

I originally tried to contact via FB Messenger but the auto response is you have to email as FB was spammed to much??

[Davegolf]

Still nothing… 3 attempts via email.

[Duff Beer]

I’d have a chat with whichever dealer you bought it from, and ask them to get in touch with Warhead directly on your behalf

[Rogerborg]

  On 08/05/2024 at 21:26, Davegolf said:

New yes

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Under 6 months old?  Then it's a problem for whoever took your money, and you can get it back from them.

[Davegolf]

FYI in the end i commented on a FB post of theirs to try and get attention, it worked, they found my emails, took the motor last thursday and have repaired it.

 

If you ever get 4 red light flashes on your Warhead motor it means there is a hall sensor fault.

[Rogerborg]

Sad that you had to lobby so hard to get your hall looked at.

[Davegolf]

oh dear 🙄