Bunker 51 in administration and closed

[Tommikka]

((Thanks for the informative background message))

[Stella]

On 19/12/2024 at 20:34, Colin Allen said:

I don't know if this has been flagged up before, but Bunker 51 in Charlton went into administration on 1st December and is now closed.

Morning all 

I hope someone can help me . I booked my son’s birthday party at bunker 51 in London in November, 4 days before his birthday they went In administration, i just received an email that the party was cancelled…after 1 month and half no one has contacted me about my refund, I paid 400£ ? There is any chance i can get refound and where I can claim it ? Many thanks 

stella 

[EvilMonkee]

1 hour ago, Stella said:

Morning all 

I hope someone can help me . I booked my son’s birthday party at bunker 51 in London in November, 4 days before his birthday they went In administration, i just received an email that the party was cancelled…after 1 month and half no one has contacted me about my refund, I paid 400£ ? There is any chance i can get refound and where I can claim it ? Many thanks 

stella 

Take it up with the site, I doubt you will get a reply.  After that, I would go to the Small Claims Court.  Talk to Citizens Advice about it, no offense but an Airsoft Forum really isn't the best place to be asking legal advice even with the tentative connection

[Colin Allen]

1 hour ago, Stella said:

Morning all 

I hope someone can help me . I booked my son’s birthday party at bunker 51 in London in November, 4 days before his birthday they went In administration, i just received an email that the party was cancelled…after 1 month and half no one has contacted me about my refund, I paid 400£ ? There is any chance i can get refound and where I can claim it ? Many thanks 

stella 

As they have gone into administration, you would have to contact the administrator.  However, you have very little chance of getting your money back.

[ButcherBill]

I could easily be wrong but any secured or bank loans etc would get paid out first and anything left is likely to go to landlords, council then any other creditors, it's unlikely you'll get your money back but small claims is your best bet but only if you have a receipt.

[Tackle]

11 hours ago, Stella said:

Morning all 

I hope someone can help me . I booked my son’s birthday party at bunker 51 in London in November, 4 days before his birthday they went In administration, i just received an email that the party was cancelled…after 1 month and half no one has contacted me about my refund, I paid 400£ ? There is any chance i can get refound and where I can claim it ? Many thanks 

stella 

How did you pay ?, is there no way to reverse the payment, charge back, PayPal dispute etc ?

[Rogerborg]

On 23/01/2025 at 08:26, Stella said:

I paid 400£ ? There is any chance i can get refound and where I can claim it ? Many thanks 

 

Oof, I'm very sorry to hear that.  What @Tackle said, contact whoever you used to make the payment and ask them to do a chargeback. Don't go into details, just "I paid £400, the event was cancelled, the vendor isn't responding". You've nothing to lose by trying.  Best of luck.

[Galvatron]

On 23/01/2025 at 08:26, Stella said:

Morning all 

I hope someone can help me . I booked my son’s birthday party at bunker 51 in London in November, 4 days before his birthday they went In administration, i just received an email that the party was cancelled…after 1 month and half no one has contacted me about my refund, I paid 400£ ? There is any chance i can get refound and where I can claim it ? Many thanks 

stella 

 

 

That really sucks. It's definitely worth trying a charge back through your bank though from having a close friend who worked in liquidation of businesses that went into administration, I would advise managing your expectations to prepare for the worst. Depending on the nature of Bunker 51's debts, there are several different types of creditor who are prioritised in being repaid. Customers seldom come on the radar with the liquidation process.

 

If the bank can't help with the charge back, you may need to resort to a Small Claims court while Bunker 51 is still being liquidated as you're considered a customer and not a creditor.