sonofsammo Posted July 8, 2018 Share Posted July 8, 2018 What is a reasonable expectation if your RIF is buggered within a couple of weeks of buying it - And you have not altered it in any way and used the recommended battery / BBs etc.. Link to comment Share on other sites More sharing options...
BigStew Posted July 8, 2018 Share Posted July 8, 2018 if you bought it new the shop has to fix or replace it. Link to comment Share on other sites More sharing options...
MisterG Posted July 8, 2018 Share Posted July 8, 2018 Sale of goods act applies, if it is that new you could even insist on your money back. But if there is any damage outside will be harder to state your case. Cheers G Link to comment Share on other sites More sharing options...
Supporters Adolf Hamster Posted July 8, 2018 Supporters Share Posted July 8, 2018 I swear this is why they put tamiya plugs on everything, so they dont have to warranty it if the first thing i do is chop it off for a proper connector.... Link to comment Share on other sites More sharing options...
sonofsammo Posted July 8, 2018 Author Share Posted July 8, 2018 3 minutes ago, Adolf Hamster said: I swear this is why they put tamiya plugs on everything, so they dont have to warranty it if the first thing i do is chop it off for a proper connector.... Thankfully I haven't "upgraded" it - so for a change it's a gun I've not knackered myself.... Link to comment Share on other sites More sharing options...
Supporters Adolf Hamster Posted July 8, 2018 Supporters Share Posted July 8, 2018 18 minutes ago, sonofsammo said: Thankfully I haven't "upgraded" it - so for a change it's a gun I've not knackered myself.... Putting deans on a gun isnt upgrading it, it's fixing it.... Link to comment Share on other sites More sharing options...
Supporters Rogerborg Posted July 9, 2018 Supporters Share Posted July 9, 2018 In principle, you absolutely should expect a repair or replacement. In practice, it's going to come down to the attitude of the retailer whether it's as straightforward as it should be. I'd keep a a written record of correspondence with them, a video of the gun not working, and fire in with a chargeback / small claim the instant they start with any delaying tactics or "That's owner abuse, that is." Best of luck. Link to comment Share on other sites More sharing options...
sonofsammo Posted July 9, 2018 Author Share Posted July 9, 2018 Thanks chaps 😄 Went back to Urban Airsoft in Normanton today. They were helpful and friendly, as always - Chap asked what had happened, so I explained. I also mentioned it was only 9 days old, which shocked him. He spoke to the manager, who had a look and said - what do you want to do? I asked what my options were Repair this one, or get a new one..... So a new one it was! Took it on the range..... 356fps Bugger.... Went and got another one.... 347fps. Perfick.! Now to dominate! I was really impressed with the staff there - nothing was a problem and it all got sorted out with the minimum of fuss. Happy days! 😄 Link to comment Share on other sites More sharing options...
Supporters Rogerborg Posted July 9, 2018 Supporters Share Posted July 9, 2018 Brilliant, it's great to hear that. Big ups to https://urbanairsoftuk.com/, I'll be putting them on the list of retailers to consider. Link to comment Share on other sites More sharing options...
Head Moderator Jedi_Master Posted July 9, 2018 Head Moderator Share Posted July 9, 2018 2 hours ago, sonofsammo said: Thanks chaps 😄 Went back to Urban Airsoft in Normanton today. They were helpful and friendly, as always I was really impressed with the staff there - nothing was a problem and it all got sorted out with the minimum of fuss. Happy days! 😄 Be a good idea to leave a review of your experience with them. I think this is the same place Link to comment Share on other sites More sharing options...
sonofsammo Posted July 9, 2018 Author Share Posted July 9, 2018 5 hours ago, Jedi_Master said: Be a good idea to leave a review of your experience with them. I think this is the same place I've put it on some of the FB groups and linked the store 🇩🇯 Link to comment Share on other sites More sharing options...
Head Moderator Jedi_Master Posted July 9, 2018 Head Moderator Share Posted July 9, 2018 57 minutes ago, sonofsammo said: I've put it on some of the FB groups and linked the store 🇩🇯 I had meant here on this forum so that other members can get an updated review of the shop. Link to comment Share on other sites More sharing options...
sonofsammo Posted July 9, 2018 Author Share Posted July 9, 2018 1 hour ago, Jedi_Master said: I had meant here on this forum so that other members can get an updated review of the shop. Ah, will do 😄 Link to comment Share on other sites More sharing options...
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