Infanteer

wow, that is piss poor service. I won't be going anywhere near them

A mixed experience.... I purchased my first rifle off these guys not long ago. I was a bit shocked when I discovered there were well over 50 paint jobs ahead of me but it was what it was, businesses get busy. Still it would have been nice to have had a counter or something on the checkout page to show you how many jobs were ahead of you, not just a generic time frame that in the end wasn't stuck to anyway. I guess they do this because I would have gone elsewhere, no question but at least I would have been a lot happier in the future realizing they were extremely customer service focused. They would have been my first port of call again without question. I went with these guys because they did a two tone snake skin pattern that looks better than the gun looking like a highlighter in orange or green which is what most the competition provide. On the site, it said 7-10 business days for the two tone job. Timing was a bit tight, I had under 30 days before I moved cities but thought this would be plenty of time still. I was a bit shocked when paypal charged me twice for the payment a few days later. I didn't know if it was an accident on ASW's end so I rang them. Instantly the guy got defensive and told me that I'd pressed the back button on my browser hence the reason it charged twice which is absolute baloney. I started checking my room for surveillance cameras since this bloke was so adamant he had diagnosed the problem within 30 seconds. I told him that this had not happened and he assured me they had not charged me twice so I thought it was a problem with paypal. A simple, we haven't charged you twice, check with paypal etc would have sufficed instead of imo pinning the blame on me. I'd like to say at this point to that I did talk to several different people, well at least 2, possibly 3 and the results were on totally different ends of the spectrum. When I hung up with this guy my first instinct was to cancel the order and go elsewhere but I rang paypal. Sure enough, it was a paypal stuff up which had nothing to do with ASW but the way it was dealt with was not great. The days started melting away and the que very slowly progressed. I got up to the early 30's and then the que stagnated again for a few days. Then the que got up to the teens and stopped for a bit, I knew they'd probably smash it out over the forthcoming weekend so I wasn't that worried even though time was beginning to creep up on me. Would you believe it, early the next week, the cue had moved and I was number one, number one... which meant that I knew it would be at least a couple days before it was done. I sat at number one for a few days and rang them and after telling them time was becoming an issue, the bloke told a relieved me that it would be sent the next day. If I hadn't of rung, I don't know if that would have been the case, I don't have the sophisticated, imaginary speculation surveillance equipment the first bloke apparently possesses. But anyway enough of me being a smart ass. This bloke was much more personable and was brilliant. He apologized that one of the items was not in stock (not sure how, they had the order a long time) but that was fine, they refunded me, I wasn't particularly worried, I was just relieved my new rifle was coming. The delivery when they dispatched it was fast, it came by courier and I ripped it open! Imagine my surprise though when I opened the packaging and instead of the snake skin color, it was painted a bright red. Apparently it was a zombie theme for Halloween, it looks like someone sneezed red paint all over it and is not the best paint job. I initially was not happy with it but decided to sit on it over night instead of ringing up again annoyed. One of the items was missing as well although they did give me a duplicate item of something else. I wonder if they painted it the day I rang up? I guess we will never know, below I ponder this point further. I rang the next day and by this stage I was a bit over the whole experience to be honest. I spoke to a guy, again he was absolutely brilliant, it was not the first guy I spoke to, it may have been the second one (i think it was) or someone else but either way it was good customer service. I mentioned the rifle being sprayed a different color and told him that I wasn't worried about it, by this stage I'd accepted it and I will spray it myself when I get my ukara. But I told him because someone probably ordered the rifle with that paint job and will get mine. He seemed happy that I informed him of this point. The issue for me is the wrong rifle paint job was sent, I accepted the paint job after I got it but it wasn't what I initially wanted. If they decided to do that paint job instead of the one I ordered, they should have asked me when I called or shown some initiative and rung me. I don't think that is too much to ask, especially when they charged me extra for painting it. The paint job looks to have been done extremely rushed, it is not great quality. The fact that the que would jump a fair few places than stagnate also adds credence to this point. To the blokes credit, he got the missing part out to me the next day which was super fast. He didn't worry about the duplicate item despite me being honest and telling him. I was more than happy to send it back if they paid for postage but it was a very inexpensive item so it probably wasn't worth them doing that. Would I use them again? Everyone makes mistakes but I judge people especially companies on their ability to fix it. The guy did get the part to me fast and was friendly so that is a pass, I didn't want the hassle of sending the gat back for a replacement so I didn't pursue the paint issue further. I would give them another opportunity but I've also had great experiences with other companies so if something happened again similarly that would probably be it with me and ASW. I just moved pretty close to their shop so I will go check it out, I think it would be better for me to go in there than order anything online from my experience so far. The number one thing that was not good was how long it took, it was very close to 3 weeks (infact maybe 3 weeks exactly) from the time ordered until I got it which for me with the lack of communication was not good enough. There was no explanation or phone call, If you are going to go over by that amount of time you should do something especially when the wrong paint job was given. Not a 100% happy experience but hopefully the next one will be better. As you can see there were good and bad facets to this transaction.

Just picked up my first airsoft rifle from ASW, a g and g 30th anniversary CM16. I am quite happy with it but not overly enthusiastic about the paintjob, was supposed to be done in their snake skin color but instead imo looks like sporadically patchy bright red. Color does go with my pistol so maybe I should dress up as Ironman... http://imgur.com/a/FWGXZ

Came in the mail today, shout out to geartech which is where I got it from! My first airsoft weapon so bloody happy, should have bought some bbs to fire it though but will get some pronto. Armorer Works Custom Hi-capa