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Trouble with PayPal


Ayman Small
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If a payment needs a description putting anything related to guns or other banned items is going to cause problems

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Sporting goods usually works, are you buying privately or from a business  ?

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8 minutes ago, Ayman Small said:

Is there something else I can put it down as? Or should they create a goods and service link and I just pay for it ? 

Always ‘goods & services’ - let PayPal have their fee for providing a payment processing service

 

Only use ‘friends & family’ / ‘money owed’ for those types of payment

 

 

 

 

 

 

https://www.paypal.com/us/cshelp/article/what-is-paypal’s-acceptable-use-policy-and-where-can-i-find-it-help270

 

PayPal do list firearms as prohibited, and airsoft was previously prohibited.  Airsoft has been permitted as falling within localised legalities in PayPal Uk - but words in the transaction can trigger automated issues

 

Check the specific wording on the ‘hold’

Is it money you have received from a sale and unable to withdraw?  
If payments have been made as fee free ‘friends and family’, but then a word triggered automatic attention / highlighted a sale then funds could be held due to a breach of the terms

Different holds could also be due to high amount, new user etc as part of the protection (so that you aren’t a fly by night taking payment and withdrawing without supplying goods etc)

 

 

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Basically I’ve sent the money through G&S and now it says it’s on hold and the seller is also private but he says he thinks there is an issue with it thinking he is a business? Not sure if it’s a scam or what but he said the money is being held so maybe they are just checking.

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6 minutes ago, Ayman Small said:

Basically I’ve sent the money through G&S and now it says it’s on hold and the seller is also private but he says he thinks there is an issue with it thinking he is a business? Not sure if it’s a scam or what but he said the money is being held so maybe they are just checking.

Do be very cautious with sellers who tell you there’s a problem with your payment

 

Private sellers are allowed to sell items - that’s the primary business for PayPal

 

You do have the option of cancelling a payment - go to ‘activity’ and cancel the payment 

(make sure that you don’t use any links in messages to ensure you are on your real paypal account, and if you do cancel then don’t repay until you know for certain the money is back)

 

If you paid on G&S with ‘airsoft gun’ in the description then that may be the cause.   But another cause could be their account activity.  
The payment could also be on hold for a period of time to ensure that they send you your purchase and allowing you time to dispute before a scammer disappears 

 

 

Your two options at the moment would be to either cancel or leave it as their problem to resolve why the money is on hold

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Also, where did you see the item you're buying, can you provide us with a url link to the sale ?, let us assess whether the seller looks kosher

Sometimes when users are new to paypal there can be a delay before funds are released, to ensure there is no fraudulent activity.

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7 hours ago, Ayman Small said:

Is there something else I can put it down as? Or should they create a goods and service link and I just pay for it ? 

PS

Who suggested a ‘payment link’?

 

This sets off more alarm bells.

 

A scammer can produce dodgy links to harvest your PayPal password, your card/bank details etc

 

There are valid ways and reasons for someone to create a specific PayPal invoice, or a general PayPal link, but these are also options for a scammer to produce fake links 

 

PayPal is designed for one PayPal user to pay another - the person sending a payment just needs the email address/phone number of the recipient 

 

PayPal invoices are designed for a business to produce an invoice but with the feature that the person sending payment does not have to have a PayPal account - you type in your card details - which is also a reason why fraudsters like to fake PayPal invoices 

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Okay to answer all of these my money has actually been sent it’s on hold on the sellers behalf, no I haven’t received the goods or for that matter I’m not sure if he’s sent them. When I click on cancel payment it says about discussing with seller, I phoned PayPal and they basically said it’s up to him to contact and wait about a week and if no response then file a dispute. https://www.usedairsoft.co.uk/rif-s/electric-powered/cyma-rpk-wood_i66532
 

this is the link.

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To me it looks sus, most of the sellers ads go back 6-8 months, if hes actually sold anything previously then surely he's already completed paypals usual probation period ?, unless there have been issues previously  ?.

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I've had this a couple of times. It was a few years ago when I first sold a few things. The money was held until the buyer confirmed the item had arrived, or no dispute was raised by the advised delivery date. 

 

A bit of patience is a good approach.

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21 minutes ago, Ayman Small said:

I’m honestly not sure it’s super hard to tell because the guy was fine with doing PayPal but he had to make one because he didn’t have one. I think I’ll wait a week before filing a dispute but do yous know how long it’ll take?

Aah, his first paypal transaction,  that explains it, you need to make sure he's sent your items, he's not likely to see any money until you receive what you're owed.

Explain this to him & tell him he'll have to add tracking details to the transaction info on PayPal, showing his parcelforce48 reference number. 

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11 hours ago, Ayman Small said:

Okay to answer all of these my money has actually been sent it’s on hold on the sellers behalf, no I haven’t received the goods or for that matter I’m not sure if he’s sent them. When I click on cancel payment it says about discussing with seller, I phoned PayPal and they basically said it’s up to him to contact and wait about a week and if no response then file a dispute. https://www.usedairsoft.co.uk/rif-s/electric-powered/cyma-rpk-wood_i66532
 

this is the link.

Leave it as is - if he is asking you to retry paying because his funds are on hold then don’t.  As noted by others let him know that it’s the PayPal process for new users etc 

 

He will need to send the item (tracked etc)

Then when you have it, and don’t dispute anything PayPal will release the funds 

Let him know when you have it and are happy which complete with tracking could help him get funds released quicker

 

 

If nothing progresses then pursue him & claim back for non delivery 

 

(Take screenshots of all messages, the transaction details etc)

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So the guy had been selling rifs for at least 8 months and this is his first PayPal transaction. Anyone else think that's a bit suspicious?

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9 minutes ago, Cannonfodder said:

So the guy had been selling rifs for at least 8 months and this is his first PayPal transaction. Anyone else think that's a bit suspicious?

Yep 🤔, & none of his stuff is marked as sold either ?

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6 hours ago, Ayman Small said:

So far seems to be sorted apparently but will update on and if I get it.

That's good news. I wouldn't consider it sorted though till you either have what you paid for or your money back. If you dont get either of them by monday I'd start the dispute and dont drop it till you get the outcome you want, no matter what the seller says

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@Ayman Small what Cannonfodder said is spot on, reason being is that paypal only allow you one dispute per transaction, so if the seller convinced you to cancel it, & then didn't deliver the goods, you're fooked. 

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