Piman

Looking good. Watch your suppressor alignment. It doesn't take much to have BBs shattering on the end of it if it is even a few degrees or mm out.

They phoned me to get my email address and then sent the form directly to me. First time it was after I had chased them directly on the status so you may need to do the same. The email was directly from the individual handling that item rather than a common department. However you could try [email protected] This is where they asked me to send my invoice when they needed it. I would check with them first before sending any documents there though as it may confuse things. Attached is the form to fill in (hopefully this is OK on the forum). They sent me a completely blank one this time as they usually complete the tracking number at the top. I print this off, complete and sign then scan back in although I expect a couple of pictures may be OK if you do not have a scanner. I would make sure your tracking number is in the file name(s). Fire Arm.doc

So an actual update today. After my call with them yesterday I also left a review on Trust Pilot. The call was just for my first shipment but the review I mentioned my two delayed deliveries. I got the request to email them at '[email protected]' yesterday and sent them my tracking details. Now this could all be coincidence but for my 2nd shipment I had the call and email to complete the arms declaration (already done for the first shipment) after it had been sat there for days. This is already in the UK at Stanford Le Hope. For the first shipment that is still in Poland it has just had it's status change to export scan rather than the daily 'delayed due to BREXIT' update. So things are moving slowly and expect further steps to still take some time, but it is something. Perhaps give them a call. They usually chase after the original sender first so may be quicker to take the lead. When calling them I find it is quickest to choose the customs and import option (6 I think) and then say no. I then get put in the queue to talk to an agent rather than going round in circles getting automated updates that are a repeat of the online tracking.

Cut the barrel off and add £50. OK so there are a few mags but they are not that expensive and you won't need that many.

So I have had yet another phone call with UPS this afternoon after they promised they would call me back in an hour this morning. After talking to the support initially I was then passed to a customer support manager. They are all very polite and not in an enviable position. I expect the amount of calls they are getting and what little they can do must be very stressful. As such it is always best to be as polite as possible even though that is very hard at times. So I spent a while discussing with him the situation with UKARA and the risk of that running out. Again they will pass messages on but it is up to the Poland depot as to if they do anything about it. What was interesting was what he said is likely happening and would explain why people wait different times. Our packages will all be loaded up in trailers waiting to depart. However, regardless of whether all your paperwork is good to go and has cleared customs, there will be other packages in the trailer waiting to be cleared or missing paperwork. The trailer won't move until the last one is sorted. They may unload and sort out packages that are good to go but you can imagine this is a last resort and something they would avoid doing at all costs. James

Agreed, you don't need it but with all the other troubles going on I would rather avoid further delays and confusion in trying to explain that to them. From their side it just removes all risk from customs and any potential checks to make sure it really is only parts. I got the following status change in my tracker "Original documents required (Immigration documents, Visa etc) / Your package was released by the clearing agency.". In subsequent calls they have confirmed it has cleared customs and is just stuck at the warehouse.

Just delete the right boxes, add your UKARA number and sign. That is all they need. Now you move to the next stage of waiting. I sent mine a week ago, it was cleared and it has not moved since. James

I have had this for parts from the US as well. I think it is a fairly standard process. It is a declaration after all so seems reasonable to ask even if parts. Although technically you don't need anything for parts this will help UPS get it through customs with minimal issues.

This weekends build. Inspired by the Helix Suppressor. James

So, I am getting really worried now. With no sign of either of my shipments moving any time soon there is a real risk my UKARA will run out. I have just over a week left on it. When I placed the orders I was unaware of the dire situation UPS was in and thought it would not take 1 1/2 to 2 months for them to ship. I will be on the phone non stop to UPS next week and will even look at writing to their CEO (politely of course if I want any response). I have just booked in for my next game but his will come too late to renew my UKARA. Anyone else in this situation? Anyone have any ideas on a possible solution? James

Another one.... This time a simple mock silencer/suppressor. This has some internal profiling which hopefully you can make out in the CAD image. James

A few other items I have made, some mag pulls for some PTS and vector mags. James

The bit I hate is cutting the Lexan.

Agree it was predictable which is why there is no real issue with any other couriers. The got their plans and resourcing right. UPS however have messed this up big time. The requirements for import are now they same as for the rest of the world. Nothing they should not have been able to handle. This is a UPS issue.

It looks like TG know now (I have been chasing them several times over my shipment) as they do not appear to be accepting UK orders for now. I have just now emailed the UPS brokerage so will see what happens. I am getting rather desperate and worried now as my UKARA will run out after next week.

Mine has been there for 3 weeks. I have had a number of estimated delivery dates. I think these are auto generated based on assumptions there are no issues. I would get in contact with UPS as I also had a 'pending instructions' state at one time. I have had to follow up with them twice now with a commercial invoice and firearms declaration.

So I have just spent 45 minutes on the phone to UPS to try to get the issue escalated and been told it is due to a Brexit issue and has been raised to their Brexit team in Poland. I should expect a call today. I smell BS. James

Have a look at my earlier pictures. This has the PDI MK23 barrel which is 133mm long. Without the compensator on the Mamba upper or the thread protector on the standard receiver you can just see the end. With the mamba compensator it is fine. With the thread protector only it protrudes about 1mm.

That is not encouraging as one of my shipments has spent 2 weeks in Poland and the other 3 weeks!!! I only have 2 weeks left on my UKARA.

Contacted UPS again today. They can't tell me if there is anything further needed but there might be some documentation needed in Poland from Taiwangun. They don't really know and told me to contact the sender. You would think a modern, competent global company might have these things coordinated and linked up in a database allowing clear information and status. You know, like logistics companies do. James

So both mine have been stuck in Poland for weeks. One of them has just moved but appears to be going in the wrong direction. Has anyone else's shipment gone to Herne-Boernig, Germany

Looks like they have all gone. Can't spot any others at that price. I did see the have a pre order for a Tectonic Innovations Eclipse Timed Grenade. Looks interesting but cannot find any info on it.

Ooh that is a good price. Was that a one off or are there more?

I would keep chasing them. Both times I have chased my delivery it was sat waiting for additional paperwork. They are not good at communicating this so it could be sat there a long time until someone chases that up. In regards to the 'it's just post BREXIT' be patient. The point is that UPS are significantly worse than their rivals. It is a lot of work to organise this but they are a logistics company and that is their job. They have had plenty of time to be prepared. I know the final details came late in the day but the core infrastructure and contingency planning had years. In fact, from what I hear, they had started planning a long time ago. They have either not had a good plan/process in place or have failed miserably in implementing it. So after all the activity yesterday sorting out further paperwork my delivery has now moved back to 'Delayed'!!!!

I now have a 'shipment cleared customs' on the UPS tracker. However everything is still in Poland!!!