sniperslucky Posted June 1, 2018 Share Posted June 1, 2018 Hi All, I've left 2 emails to Evike regarding an order with no response, has anyone else had this issue as i'm worried they will send the pre order item without changing it first. Does anyone have a different contact other than the website? Thanks Link to comment Share on other sites More sharing options...
Supporters TheFull9 Posted June 1, 2018 Supporters Share Posted June 1, 2018 They're probably the biggest US retailer, bigger customer base than probably most of European airsoft combined, not that great customer service. Try every social media platform you've got and send messages. Link to comment Share on other sites More sharing options...
mimozine Posted June 2, 2018 Share Posted June 2, 2018 they got really crap customer service....i never got a reply from them. good luck mate you will need it. Link to comment Share on other sites More sharing options...
Head Moderator Jedi_Master Posted June 2, 2018 Head Moderator Share Posted June 2, 2018 Old fashioned concept but you could try phoning them. Their customer support number is (001) 626 285 8622. The 001 is the international dialing code for US. They are based in California and 8 hours behind the UK, so available 1500 to 0300 hours Monday to Friday. Link to comment Share on other sites More sharing options...
Supporters TheFull9 Posted June 2, 2018 Supporters Share Posted June 2, 2018 Definitely echo that, when I'm buying from American companies and I want a question answered I wait til the evening and get on the phone. I've rung up Crye a fair few times, might cost a quid or whatever but you get your answer instantly and most people will be e-mailing because the idea of speaking to a human on the phone is just craaaaazy. Link to comment Share on other sites More sharing options...
Supporters Druid799 Posted June 2, 2018 Supporters Share Posted June 2, 2018 Afraid to say but more than likely your about to get screwed over by them . there international customer service is nonexistent . Few years ago I was in LA went in too there shop in San Gabriel (be rood not too !) asked for a box of DE Pmags he brings me a box of OD I point it out to him he replies with “does the same job?” I insist I want the DE ones goes off comes back tills up my substantial shopping list (the shop is huge !) as I’m leaving with my two bags of loot I decided to check and the cheeky fecker had only gone and stuck the box of OD ones in ! Got what I actually asked for and left . Few days later talking to a local chap at Disneyland who had a TM T-shirt on !(how random was that !) and told me there well known for doing things like that to ‘out of towners’ As there’s little chance you’ll comeback to complain !😡 Link to comment Share on other sites More sharing options...
sniperslucky Posted June 2, 2018 Author Share Posted June 2, 2018 Thanks, i'll try the phone as i wanted the electric drum mag for the Vector rather than the wind up one. Son's BDay present so want it right. Link to comment Share on other sites More sharing options...
mimozine Posted June 3, 2018 Share Posted June 3, 2018 i do hope you know your most likely gonna get a big customs charge? its a big shock if your not expecting it lol Link to comment Share on other sites More sharing options...
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