Norrland Posted June 21, 2012 Share Posted June 21, 2012 Just bought a ECWCS Gen 1 Parka Jacket Camo Woodland from www.airsoft-club.com. This has by far been the worst Online-shopping experience I ever had. The zipper on the parka had a malfunction / production error, which basically makes the Parka useless to me. Airsoft-club has refused to replace the Jacket. By the way, I is really misleading that Airsoft-club has a US-site, and then ship out of Hongkong - but at least this explain the crappy quality of the product + lousy customer service. Just want to warn you guys, so you dont make the same mistake as me. Have a nice day. Link to comment Share on other sites More sharing options...
Supporters Rock-climby-Dave Posted June 21, 2012 Supporters Share Posted June 21, 2012 I had quite a good experience with them. They use a '.com' as they are commercial and the first sentance on their about us page states they are HK based. They do clearly state their returns policy, so something must have been wrong on your end - over 3 days since the receipt of good before contacting them? Link to comment Share on other sites More sharing options...
rschris Posted June 21, 2012 Share Posted June 21, 2012 I have bought multiple products from them.... No problems really except:- bought some knee pads and the stitching went on the knees while using for the first time...but I only paid £5 for them so dont mind too much. Bought a vest from them which has failed to arrive in my order...when I contacted them they were out of stock so they sent me another which again failed to arrive...still dealing with this problem. Z Tactical PTT Headset - The PTT function slipped out of the slot - I took apart the unit and put back together not a problem since. So 3 problems out of around 30 products ordered is pretty fair play in my opinion. Link to comment Share on other sites More sharing options...
craig Posted June 21, 2012 Share Posted June 21, 2012 ive never had a problem with then and ive bought a sh*t load from that site you just have to remember that it mostly cheap stuff Link to comment Share on other sites More sharing options...
lemon191 Posted June 22, 2012 Share Posted June 22, 2012 i used them a whie back and i couldnt fault them tbh. no delays in delivery and the packaging wasnt to bad either. if you paid by paypal could try them they might be able to get your money back? Link to comment Share on other sites More sharing options...
REMSoft Posted June 22, 2012 Share Posted June 22, 2012 I've ordered from them on 5 separate occasions, no faults with items or service. I did not however order clothing. You just have to think, you get what you pay for, China made items are just that. Quality for them isn't everything. It's unfortunate you had an unpleasant experience though I personally cannot fault them. Link to comment Share on other sites More sharing options...
Norrland Posted June 23, 2012 Author Share Posted June 23, 2012 If the fault was on my end, clearly I should pay for the retur shipping. But since it is a production malfunction, I find it only fair that the store pay for the expenses. Airsoft-Club has been imposible to communicate with, and they have absolutely no sens of customer service - what so ever. Link to comment Share on other sites More sharing options...
Jolley Posted December 19, 2012 Share Posted December 19, 2012 a couple of the lads i skirmish with love them they get all their tac gear from them. i hope there not bad i just ordered a claymore from them Link to comment Share on other sites More sharing options...
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