LlamaTheMighty

One of the replies I received from TG saying that they were suing UPS. Now, what that means is anyone's guess. Someone else I was speaking to about this received a similar reply saying they would start shipping to the UK when they had arranged alternative shipping. Since then though they have put UK shipping back on but with UPS. I've received an email from TG this morning, copied in on some back and forth emails between TG and UPS. UPS are trying to deliver but the contract details are incorrect. The details on the email aren't mine, completely wrong. My parcel is in the wrong part of the country. Given them the correct details and hopefully it'll get delivered at some point.

That's a stroke of luck. Most people are getting an error now when they try to claim for a lost parcel. The only ones that can raise a claim now are the sender's. Apparently they have had to change it because of the number of claims. I asked TG to raise a claim a few days ago. I got a call on Saturday asking for more info and details of what happened. Number was genuine and he didn't ask anything specific so I think it was a legitimate call. I'll see next week if it leads to anything I guess. I've had a reply from TG saying they filed the claim and that I will either receive the parcel or a full refund. I feel a bit better about that. Thought it was going to be a long process to get a refund.

Are you hitting the minimum order quantity? There's a minimum spend of £140 to ship to the UK. Honestly though, your asking for trouble if you do. I'd wait until they have a different courier sorted, which I believe they are doing.

Amazing isn't it? When we get the chance to go around UPS, it all suddenly clicks into place. Bit it's not UPSs fault. It's Covid, Brexit, customs, TaiwanGun etc...

Ahh crap. Hopefully you can get that sorted out. Will your local site renew your UKARA for you?

I didn't even get a reply from that. Mines been in the wild for 57 days now. TG don't respond to emails any more and UPS haven't replied to my last three messages. The last message I sent (this morning) hasn't been delivered. I think UPS have blocked me. 😂 Raised a PayPal dispute a while ago and escalated it to a claim on the last day before it auto closes. I've kept TG in the loop, told them I would have to raise a dispute then a claim, regularly emailed and referred to the claim to try to get some action. The case closes on the 10th and they haven't replied to that either. I'm guessing I'll just get a refund and occasionally see "held in warehouse" until the number just stops being tracked. odd thing though. I've already got the refund from UPS. When UPS were contacted about the claim, they did reply. I can't see the reply but whatever they said, I got a full refund very fast. Getting the UPS refund is one of the reasons I think I'll never see mine. Better than being out of pocket though I guess

Mind if I ask what condition it was in? A few have had them opened and tested while others have arrived unmolested. Mine hasn't moved but they have found it again, so there's that. 🤷‍♂️

Anyone else getting an error when you try to raise a claim? I keep getting a UPS error E004 message when I try to put a claim in. Parcel hasn't been seen for over a week and customer support (hahahaha) confirm its lost. Emailed TG with an update so they can try to claim. Best I can do unfortunately.

Have you tried opening a claim through the UPS site? Others have found it helps and seems to kick UPS into action. Mine is overdue as well but I can't raise a missing parcel claim. When I try I just get a message "cannot open a claim error code UPS:500".

You've got Negative Airsoft's attention 😁

I'm just watching the clock now until it hits 72 hours and I can raise a claim. It won't change anything from my side but it may nudge things along a bit. Crap when the only thing to change is that it hasn't had a scan for a couple of days.

Everyone seems to be either getting their parcel or having some good news. Is it just mine now sat on a shelf in S Le H? 😁 Anyone still waiting? Anyone been waiting longer than the 10th of Feb?

Just received this reply from TG. Seems like some are being returned. Still no idea what's actually going on. The tracking info seems to be generated by a magic eight ball.

Gadzooks! Maybe they really have got their shit in order then. What's next, shipping updates? 😮

Was it a UPS delivery or an unmarked one like others have been? Wondering what happens if nobody is in to take the parcel in. Really don't want it leaving outside if it does actually get delivered.