So, it's been 2 months since my WGC shop order landed in the UK, I have been patient and have jumped through all UPS' hoops of "RIF paperwork" etc, which had to be sent a total of 6 times before they finally got it.. Then UPS wanted a copy of the sale invoice from me, which I provided, then they wanted a copy of the invoice from Siucut at WGC shop, then they wanted another because reasons, then they are telling me the package has gone missing, then it's found but it's in UPS' warehouse, will be here soon, NOW it's still with customs, which is "out of our hands"
I politely asked if they needed any more paperwork to which UPS staff reply "I am afraid that we do not have the visibility to confirm the necessary paper works needed." even though they knew about the paperwork before... So I'm on the "It's out of our hands" square of the Snakes and Ladders board.
I phoned Customs, spoke to them.."It's a UPS problem, it's out of our hands"
Phoned UPS again.. "It's a Customs thing, it's out of our hands." You get the idea. Been going back and forth for weeks.
After two investigations, one initiated from my side and one from WGC's side by UPS, I'm none the wiser as to who has my package or where it even is.
Many phone calls, some arguments with members of staff, who do their best to bullshit the shit out of me, still no idea WTF is going on.
Any suggestions guys? I'm shit out of ideas and getting a little pissed off. I'm of the opinion, at this point, that there may be a scam being run here? Every time I enquire over the phone I get a different problem from each member of staff, it's a circus. Thanks for reading my rant, if anyone has an idea, or suggestion that may help, feel free to comment, it's hopeless at the moment, so hell, it is what it is.