[Wolf Armouries]

12 minutes ago, Sacarathe said:

 

Absolutely you can (or rather 'I think') respond, but to accuse a reviewer? I would have no problem with "our company does not operate like this please provide details", but "this person is mistaken/misleading" for me crosses a line (in this environment). This is why I did not reply after your initial post here - it was absolutely reasonable. And I hope you do continue to correspond with the users here.

 

I've had iffy experiences (Still never got back something of mine they lost - I was offered a replacement but it was not worth the rail fare) with wolf armouries but if the price is right I'd shop there again - got my first hire-purchase gun there in fact and I do check the prices when I want to buy something.

 

That would be my mistake then.

 

I'm no PR man, but seeing accusations being made about my colleagues, I came on with a view to rectifying the situation.  The (so far unverified) reviewer has been active, seen my PM, then left the conversation and also not responded on this thread, if I had gotten a reply, I wouldn't be sharing it here.

 

Anyhow, I have subscribed to email alerts on this thread should there be anything our sales staff are unable to deal with.

[Wolf Armouries]

3 hours ago, Sacarathe said:

This post is grossly inappropriate conduct. I knew this is what you were going to do. Shamfuldispray!

 

 

EDIT: Being right doesn't make you right.

 

 

I'm sorry if you feel that way.

 

I've said if anyone who worked or used to work here didn't do what was right, I'll make it right.

[Wolf Armouries]

So 2 days later, I have had no response in private or on here. I have interviewed everyone who works here including those who normally do not interact with customers and no-one can recall such case. I can only assume that this is not the whole story or it happened a long long time ago. Nevertheless if shogunate can provide valid order details I will make compensate him for our mistakes.

[Wolf Armouries]

On 07/04/2017 at 0:53 PM, shogunate said:

Had nowt but problem after problem from wolf armouries ref external parts and extras for my loadouts bought a gun for my mates bday present and estimated fps was 320-360 was firing at 387 was not happy.

Phone to sort out a downgrade and sent it to them and it took 3 weeks to downgrade wtf so chased it up every other day and then they told i had to pay additional postage for them to send it back to me on top of me sending to them as rif was to hot to start with when i specifically requested it to be site legal and then charging me to send it back avoid this company like the plagued they are god awful.

 

In retrospective thoughts next time i use more local company or if i have to order online i will do more research as wolf armouries seem to like taking tour money but trying to look after customers they dont give a flying f*ck

 

Hi there

 

I oversee operations at Wolf Armouries, your post above was brought to my attention by a member of staff who browses the forum. Your experience concerns me for 2 reasons. A 3 week wait is beyond the target leadtime for the technician and charging additional postage is against company policy.

 

If you would be so kind as provide any details of your order I will make a full investigation. I did message you privately first, but haven't had a response yet.