Stores with good after sales

[Gunboat Diplomat]

Most retailers are pretty reliable at getting a box delivered these days, but after some pretty shaky after sales support on a recent order where the wrong item was shipped, I'm on the hunt for somewhere new to shop.

 

Any recommendations for stores that actually have well organised and prompt after sales support?  Preferably with a good focus on GBBRs as that is the bulk of my spending these days!

[Hami]

Back in the day I remember fire support were good with this stuff. They can also get random bits and bobs

[AirsoftTed]

I’ll second Firesupport. Always great service, before, during and after an order.

[EDcase]

I've had good after sales from Patrol Base with faulty returns.

[ruskitseller]

I have had great experiences with Fire Support, BZ Tactical, Eagle 6 and Patrol Base. 

[Cooperman26]

I can’t fault PatrolBase. 
Nor can I fault DKArmaments.

BZ fantastic.

[Gunboat Diplomat]

Thanks all, I've used Firesupport a few times but never needed to use their after sales so will keep them in my list. BZ have come up a few times in my searches so I'll add them to my roster of places to throw money at.

[Baser]

Patrol Base have been good the couple of times I have needed to return kit for warranty work.  Always sent back next day delivery in a fresh shipping box.  I dropped a gun in while travelling for work and it made it home before I did. 

 

Fire support are great a sourcing kit, I needed a part for my LCT G3 which I couldn't find anywhere and my usual LCT shop said they couldn't get the part.  Fire support ordered it from LCT in Taiwan and delivered it in a couple of weeks!

 

Modern Warrior are my local store, always been good at warranty/upgrade work as they have a in shop tech. 

 

Surplus Store are also good with their own in store tech team for warranty/upgrade work. 

 

[airsoftworld]

We're a bit sad to see we've not had a mention here yet. We're always up for constructive criticism, so if we're not doing something right, please do let us know.

[ButcherBill]

Just now, airsoftworld said:

We're a bit sad to see we've not had a mention here yet. We're always up for constructive criticism, so if we're not doing something right, please do let us know.

For what it's worth, I've never needed any after sales from you but my visit a couple of months ago was very pleasant, if it wasn't for the drive across the bridge during hometime I'd be in more often. I'm a regular visitor to your website and have my eye on a few items as and when I need/want them.

 

FYI... I was the big fat lad that bought the Uzi & URG-I 

[Austeyr]

39 minutes ago, airsoftworld said:

We're a bit sad to see we've not had a mention here yet. We're always up for constructive criticism, so if we're not doing something right, please do let us know.

 

I bought a Raptor PKP Box mag from you guys, when it arrived it was broken (As they tend to be, no fault of your guys) and within 24 hours you'd gotten back to me with return info and near enough as soon as the item was delivered back to you I had my refund. Being given the option of an exchange or a refund was great too. Literally couldn't have gone smoother!