Pure theoretical question that is in no way related to anything in real life.
If you sold a relatively low value item on the forum, and chose to save yourself 50-60p on postage with Evri rather than the standard and reliable Royal Mail, and that item then got lost (shock horror), would you refund the buyer as soon as possible as to avoid negative feedback or public shaming?
Or, would you claim that you are the victim and make the buyer wait until Evri (the best logistics company ever) refunds you before passing that on to your buyer.
Or, would you just refund the buyer up front as a common curtesy and worry about the refund from Evri in the background as it's your own problem for being as cheap as possible on delivery.
Head spinner - opinions sought