Vet

Roger, this post was about the way I was treated, the other stuff came about as the retailer replied after you informed him of my rant. There is no "this time" he has never been aggressive. Again I say please post the footage. True WE gbbr avoid.

Yeah I know, he had an independent tech say the same and even sourced the part in 5mins. So that makes it even more surprising to me that they couldnt.

It's a WE honey badger gbb

Although this post is mainly focused on my experience at the shop on Saturday and I would’ve preferred it to remain so, given that most people have taken an interest in the broader story, regarding my friends experience at the shop (including the retailer themselves). I thought it would be fair and reasonable to give you his side of the story. “I initially saw and tried the gun in store and agreed with the shop to pay in a few instalment before I picked it up over a few weeks. During that time, I did go in and showed a family member the pew and tried it again on their range with 1 mag and their supplied green gas, which is the only gas they allow. It was then set aside until i could collect. I wasn’t looking for faults at that point and I trusted the shop that their wouldn’t be any. I then collected the gun, but was unable to use it due to the some medical reasons. Once I was, I noticed some faults and I returned it to the shop in 19 days. I was sent a video showing that some of faults had been fixed but the bolt catch was still not locking back (which was the main issue). They then agreed to repair and order the required part (surely this is an admission that the gun was faulty). I was initially told that a new part had been ordered and would arrive in a week. This was in October ‘21. I gave them until November and was told they were still waiting. This cycle continued until now (so around 9 months) and was given a range of excuses, including: Brexit (the part was coming from Hong Kong), the warehouse caught fire and then flooded, it was sent to the wrong place, was included in the wrong order, had not been packaged correctly and that the only way it was possible to get the part was if the manufacturer made the gun in full and took the part off it. I was finally told in May, by their tech, that they actually could not get the part and had exhausted all avenues. It was at that point I decided it would be best for me to ask for a refund, as a repair was not possible. I went to shop a few times after that to resolve this, but as the manger was not there I agreed to go back another time. This led to what happened on Saturday. On Saturday, I went to the shop with Vet and asked the manager to confirm they could not repair, which he did, and I then asked for the refund. At this point I was told they would not refund, would not exchange and could not repair. We were asked to either drop the matter or leave, otherwise they would call the police (bear in mind they still have my pew and my money.) I have been told by Trading Standards that this is not acceptable.” I have only ever seen him being polite and civil (if occasionally frustrated) in his exchanges with the management and never with the staff, who did nothing but try to help. I will allow others to form their opinions and hopefully this gives a more full account of what’s happened.

@Tackle I posted as I was angry at being told to leave or police called. I've spent 1000s in store. All my tms and pistols most of my gear. So yeah I was angry and ranting. @Shamalno I wasn't expecting a ruckus, but due to mental health issues I was there to make sure he didn't. Just because he could doesnt mean he did. I guarantee he didn't. No one in store would ave felt threatened or uncomfortable. I can repeat the whole conversation if you like.

@shamal I wasn't the customer I was there as a friend. I only said the way I was treated, how disappointed I was. Not my pew. So I've not been directly involved. So no no blame at my feet.

@EdwardLeo123as I said I was there as moral support and to make sure he wasn't aggressive with staff. So yes show the footage please. So all can see how aggressive we were. No my mum won't be on to say I'm a good boy she's dead 😂. Plus I'm 52. So beyond getting stroppy with staff I was actually speaking to keyring about 40k horus heresy. Post the footage. I have nonidea about what gas he used or how often he was in the range. I was and am only concerned with my treatment, a 3rd party that was just stood there and not directly involved. I have no issue personally just to the treatment I recieved. As I said a friend purchased the gun, not me. As soon as I was aware of the request to leave I left. Tbh wasn't sure it was even made to me.

Jim, no there was no aggression or even frustration shown. Just stood talking. Plus im too old to be aggressive its a waste of time.

Well my past experience with this store has been favourable, but then they were taking my money. Today's experience has now left me gob smacked at their total lack of professionalism and customer skills. A friend has had a faulty pew since purchase and for the last 9months they have given him numerous tales of why its not been fixed. Today he found out they can't fix it and refuse to exchange or refund him. Now where do I come in....Well I was there as moral support and witness. When the manager was asked about the pew and the options to available to him. The manager ended up telling us to leave the shop or he'd call the police and have us forcibly removed. Now I've personally spent a few grand instore and to be treated such is appalling. We are not the only customers to be treated this way. So be aware before spending money cos any issue you have will not be resolved.