Laserhawk
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Posts posted by Laserhawk
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I may do the same 👍
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Have spent the last four days trying to get a sensible answer from UPS via email and Twitter. Both are terrible responses. Cutting a long story short, neither of them actually help or answer any questions; they simply repeat what is said on the tracking information.
Managed to give them a call and spoke to several departments. Eventually got through to brokerage who stated that the only reason my package has been held for almost four months is because TG didn't submit the correct paperwork; an original invoice depicting VAT and delivery charges. One. Simple. Document. They said they would call TG and request the paperwork. Great, I thought, we're finally getting somewhere.
I had a copy of the invoice that was sent to me from TG and forwarded that to UPS brokerage. Have had no reply. Emailed TG asking them to submit the document needed. No reply.
Latest update: Parcel is still going back to TG. Emailed TG again, this time they replied saying sorry and they will give me a refund by the end of the day. I asked them to just submit the requested document. Have heard nothing since. Not even a motion to actually process a refund. This was on Monday morning.
I'm not gonna win this one 😩.
It seems so senseless that after all this time, I feel no one will actually do anything to help. UPS are a shower of shit, and TG just can't be bothered. It can be sorted with just a simple document. Sorry guys but after four months of trying, I just wanna give up. I'm glad that most of you have got your new rifs, but as for me, I'm really, really fucked off.
Edit: Sorry for the rant, just needed to vent.
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9 minutes ago, leadly said:
Just picked this up from my lovely neighbours!!
So after a full refund from TG, it seems that UPS finally managed to pull their finger out and delivered it!
I'm not put off entirely by the whole fuck about, I have however wasted a lot of my time chasing it up!
Well done mate. My latest update is that it's cleared customs, and is either arriving back with the sender or to me on 25th Feb 2021. Yep, it's going back in time .Unfuckingbelievable. I don't know what else to say 🤷.
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41 minutes ago, Asomodai said:
What the hell is going on here? I haven't received any notification of anything to refuse the order.
I wish I could say I was surprised 😩UPS have gone from delaying delivery to actually returning items without consent, or making shit up about refusals. Didn't think they could sink any lower to be honest.
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Just spoken to UPS customer service, who were actually quite helpful (hard to believe, I know). The return to sender has been requested to be cancelled and the package delivered back to me. Whether or not that happens, is another story....
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3 minutes ago, GoopGoop said:
No fucking way.. get on the phone to them asap and stop that from happening if at all possible!
Calling the UK brokerage number took me 2 hours to get through last time, however, I called the main UPS customer support number on their site a few days ago and I got through to someone in literally 2 minutes.
Either way, if it does end up being sent back to TG, they will reship it out and it should take ~10 days to get to you, so in a way, you may end up getting the package sooner by it being returned and then sent out as fresh.
Very true mate, but no doubt I'll be charged import fees and VAT again!!!
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UPS have just updated the tracking to say that my parcel is now being returned to TG after 4 months of waiting! You literally cannot write this shit! 🤦🤦🤦
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1 hour ago, Piman said:
In general their support over the phone is not good. However you can try the following for UPS Brokerage.
Tel: 03457 877 877Then choose option 6, then option 1.
Be prepared to wait easily over an hour in a queue. In fact I am in that very queue right now at 1 hr & 12 minutes after two unsuccessful calls last week.
Ouch. Thanks for the help 👍
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Does anyone know of a way of contacting customs at Stanford Le-NoHope?
According to the latest update from UPS, my package has been with customs for the last month. They've said I'm more than welcome to contact them but can't provide me with contact details! This was after they asked me to contact TG to ask them why my parcel was delayed, because UPS couldn't tell me the details! Just can't seem to win at the moment. TG can't help any further and fair play to them, they have tried to assist where they can.
Thanks in advance 👍
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On 15/04/2021 at 19:19, RebelScum said:
Double yay!
So who is left still waiting for a delivery?
Me. Was sent on 11/2/21 - over two months now. it seems my package has been a subject of investigation by customs, and UPS wont give a clear answer as to what the issue is. TG are in talks with them but no one is telling me anything. I don't know if the parcel is coming to me or going back to TG. Its really frustrating not knowing what's going on especially after waiting so long and paying £250 for something I may never get!!
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13 hours ago, leadly said:
Well this is positive!
Mine did exactly the same. It seems my parcel is no longer linked to my account. Have emailed UPS customer service. No reply as yet.
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Still no joy for me. Happy to see that others are making progress 👍
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Still stuck in Stanford - Just keeps getting scanned again and again and again.😒
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Oooh the irony. I lodge a complaint stating that the parcel is lost, and look what happens....interesting.
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18 hours ago, Piman said:
Well this is great and encouraging news. So my second shipment has not had an update for over a week so I called UPS. They have now suggested I raise a investigation request so they can start looking for it. Why the hell do I need to ask them to look for it.... They should not need me to ask them. I can't imagine how I will feel if they have lost it.
Same here, had an email this morning saying I can now open a dispute with the shipper. Its not the shipper I'm blaming, its you incompetent idiots!! SMH
2 hours ago, L3wisD said:Definitely starting to think mine is lost now. No activity for a few days:
Same here
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43 minutes ago, Adolf Hamster said:
please tell me that box has a whole rif in it, because that would be such a beautiful mockery of their "firearms declaration" procedures.....
haha yep full rif. All untouched. All good.
1 hour ago, kasaran said:so mine now has the status
Original documents required (Immigration documents, Visa etc) / Your package was released by the clearing agency.
so is that 'its cleared and all is well' or is that 'we need more info'
is Schrödinger's delivery service now it seems
You've still got all this to come. my friend.
It appears that until all the packages on the truck are scanned/accepted by customs, ours stay there and are 'scanned in' again every 72 hours.
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On 09/03/2021 at 17:50, EvilMonkee said:
It would be helpful if you told me the email. They havent emailed me. Thanks
I had an email from this address: [email protected]
It relates to the actual person though, rather than a general inbox. Hope this helps.
My package arrived today!!
Best part is, this is the second of two parcels sent out by TG. The first one is still in Stanford, and has been for 3 weeks now. This second one was in Poland for 3 weeks, and yesterday was imported, then today was delivered. No customs clearance, no firearms form, no English invoice. Its very clear that UPS are all over the place.
There's still hope out there guys.
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1 hour ago, EvilMonkee said:
I have the same thing - where did you send it? Original documents required (Immigration documents, Visa etc) - not sent me an email yet saying what to do
I just replied to the email they sent it from, as an attachment. Had another email back a few minutes later thanking me for my efforts! I guess you'll have to wait until they send an official request.
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4 minutes ago, Piman said:
So I have had yet another phone call with UPS this afternoon after they promised they would call me back in an hour this morning. After talking to the support initially I was then passed to a customer support manager. They are all very polite and not in an enviable position. I expect the amount of calls they are getting and what little they can do must be very stressful. As such it is always best to be as polite as possible even though that is very hard at times.
So I spent a while discussing with him the situation with UKARA and the risk of that running out. Again they will pass messages on but it is up to the Poland depot as to if they do anything about it.
What was interesting was what he said is likely happening and would explain why people wait different times. Our packages will all be loaded up in trailers waiting to depart. However, regardless of whether all your paperwork is good to go and has cleared customs, there will be other packages in the trailer waiting to be cleared or missing paperwork. The trailer won't move until the last one is sorted. They may unload and sort out packages that are good to go but you can imagine this is a last resort and something they would avoid doing at all costs.
James
That's interesting. Thanks for finding that out James. At least we know a bit more now.
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6 minutes ago, alxndrhll said:
Did you not get an email from TG with the header starting 'INVOICE taiwangun.com' (followed by the names of the attached files)? Assuming you ordered a RIF that should have your warranty information and an invoice (in English) attached, both as PDFs.
Apologies, I just found it. Thanks for the tip.
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So this is a new one from UPS.
They have just sent me an email asking for me to provide them with an English invoice of my order from TG. They attached the original Polish one, and are saying they wont clear it until they have it in English.
Im not aware of TG providing English language invoices, so i've simply replied with screen captures of my order from the TG website. This is just getting silly now....
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12 hours ago, RebelScum said:
That's hilarious, but I confess that a recent kit purchase from Poland went wrong when I accidentally put my country as Uganda (it was next to the UK on the drop-down box). The retailer was like, not our problem you idiot - you'll have to wait until it gets bounced back. I was saved by the Polish postal service who made sense of my Google translated email to them, realised a complete muppet had filled in the address, stopped it flying to Africa after it arrived in a hub in Germany, then arranged for the label to be amended and forwarded it on to the UK.
Lesson learned was don't buy anything at 0130 in the morning when you are really tired. This probably also applies to buying RIFs as I find my willpower to resist wanes as the hour lengthens.
😂Probably still delivered quicker to you from Uganda, than the current UPS fiasco!
8 hours ago, RebelScum said:Just received a new update from UPS. Whilst I'm still not banking on delivery any time soon, at least the parcel is moving in the right direction. Hopefully everyone else will have something similar soon.
Mine said the same, and then it went through customs three more times. Hopefully yours will be a bit more productive.
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15 minutes ago, Speedbird_666 said:
Well that sounds like a complete Clusterfuck on UPS's part. I hope you get your order at some point.
It could be worse - around 20 years ago (around the dawn of internet shopping) my team mate and I ordered ~$500usd of Paintball gear from the states. Never showed. No tracking number. Couldn't get a refund (no buyers protection back in those days). Seller (a major manufacturer that still exists) couldn't give a shit. We had to write off the money and forget about it.
2 years (yes, years!) later, a big box shows up at my mates house with 'Christchurch England NOT Christchurch New Zealand!' scrawled across it. Turns out it had been stuck in New Zealand customs for years because some dumb fuck in the US Paintball company warehouse forgot to write the country on the box.
We've come a long way in terms of shopping since then.
🤣🤣🤣 That's insane
Golden Eagle MC6595M GBBR Bolt Release Catch replacement
in Gas Guns
Posted
Hi all,
I'm trying to locate a replacement bolt release for my GBBR which seems to have snapped (see pics) Rather than send it all back to Patrol Base, id rather try and replace the part myself. I know that Double Eagle utilises Western Arms and G&P parts but cant seem to find any replacements online. Could anyone help me out as to where I can buy one? Preferably in the UK. I've had a general look on google with no decent results.
https://airsoftc3.com/G&P/p/5323 This is the part, but I cant seem to locate it anywhere else.
Thanks