ldnairsoftplayer

Unfortunately I am there latest victim it seems, I only just signed up to this forum, after spending £500 on faulty equipment from justbbguns, now the same old story goes on with them not answering the phone or reply to my emails/tickets. What a bunch of crooks, surely there must be a way to shut em down to stop them scamming anyone else. Let's see what trading standards & watchdog come back with...

Have a read here, https://www.lawontheweb.co.uk/personal/faulty-goods When it comes to faulty goods many consumers are unaware of the protection and statutory rights they are legally entitled to. Shops often exploit their customers' uncertainty and violate shoppers' statutory rights by shirking their legal responsibility to remedy situations by offering refunds, repairs or replacements. Under the Consumer Rights Act 2015, traders are legally responsible to sell goods which are ‘as described’, meaning the the actual product must match any description(s) given to the customer before purchase by which the goods are identified of satisfactory quality, that is they are of a standard that would reasonably be expected taking into consideration the price paid and description. In appropriate circumstances the quality of the goods will include freedom from minor defects, durability, safety, and appearance and finish. fit for all purposes made known to the seller at the time of purchase They sold me & many others faulty products, if they knew that the guns were faulty (Which is suspect they did, considering the amount of faulty guns they sell & the fact that my products had been opened & tampered with prior to my purchase) then that is illegal

Hi, I'm a relatively new airsoft player in London, i've been playing for around 6 months so I still consider myself a beginner. There are 2 reasons for my post; 1. To warn others NOT TO BUY FROM justbbguns 2. To find out who else in this forum has experienced similar issues with them. For context, i have prepared a summary of my customer experience with justbbguns, see it below: I purchased 2 Airsoft rifles costing around £500 plus a load of accessories from this store a week ago. I went to an Airsoft game over the weekend and upon trying to use the rifles for the first time, they they both broke down within minutes. Both rifles had major faults, I had an on-site rifle specialist take a look at them and he informed me that they had already been opened and the Internals were tampered with, he said that they certainly weren’t new and are likely to be refurbished or returned faulty goods. I immediately tried to contact the store and have tried contacting them for 2 days, they don’t answer their phone, their online ticket system is a black hole which isn’t attended and after reading reviews I’ve seen how many others have experienced this very issue. They will sell you faulty equipment then avoid you and provide no means of getting a refund. Absolutely terrible business, this company are untrustworthy crooks, DO NOT BUY FROM Justbbguns.... Has anyone else experienced similar issues with this company ? Whilst looking at google reviews i found hundreds of negative reviews all complaining about the same thing, they sell you faulty products, then avoid you and refuse to give refunds and replacements can take up to a year, which is ridiculous. Please share you experiences here, also if you would like to share your details with me privately please dp as I am opening cases with trading standards UK & CrimeStoppers. Your help here to shut these crooks down and prevent them from ruining Airsoft for anyone else is much appreciated.