TallGobblyWobbly

Sounds like a .... Nail.. of a time

A lot of you are right, in some regards anyway, and I have not nor intend to do business with them again. It is a shame but alas (as proven here) not everone can see sense irrespective of how blatantly clear the information might be. Again, I came back to complete the story if you will (actually I came here to search for used Gas guns and saw I had notifications lol -anone got a G5? Might as well ask), people will google and search this company from time to time and a solid, honest, reflection of my experience should be just as informative to another user like anyone else's here. Weird and barbaric attacks aside, it has been interesting to see the differing opinions.

Coming back a few months later with updates. I want to make it clear, even though there are some that would suggest otherwise, I do actually have reciepts for the poor way Milspec handled basic consumer regulation. They were so agregious that at one point I even had to raise a GDPR complaint with the Information Commissioner's Office. It got to the point where I had to have meetings with my bank to resolve the issue... luckily they (milspec) decided to act before it got that far and with all due credit, they did refund the partial ammount. Some people made it clear that the fault with the valve probably came from GHK, this is most likely true. However others thought that just because it was a gas gun product I was not some how covered by the same protections as a dishwasher for example. I wish to imlpore everyone here to educate themselves on their consumer rights - regardless of whether it's a valve or a new mobile phone. Milspec tried to imply that I went out of my way to cause harm to their business rather than simply handle the issue at hand with professionalism and the courtesy it deserved. If I could chose to support a British company over another I would, but they make that seem like a challenge rather than the pleasure it is supposed to be. After having my dealings with them, I reached out to others with their own experience, I was shocked by what I heard and how I have seen that some other members of the airsoft community were treated by store owners. Someone told me the story of how they recieved blatant abuse from the owner over Facebook Messanger when they had the audacity to use the sites links to chat function in the middle of the night. Quite hilarously it seems someone here has had a very similar experience and if push comes to shove the fact of the matter is that everything I did was right by the eyes of the law. Again, I wish this could be some kind of wake-up call for the team over at Milspec, but my heart tells me that these kinds of business owners aren't the types to change and eventually that will be the end of that. Edit - some spelling errors

So I am going to be brutally honest here, I recently purchased a large order of valves from them (160 quids worth) but they cancelled the order because I questioned their return policy. In an email they sent me, and in their T&Cs they have a section about returning falty goods. This section explains that their policy to only allow 24hours for your to inspect your items for faults, any faults reported after that will be assumed as user faults or items damaged. This CLEARLY goes against the rights of any consumer and the distance of sales act. "You have 30 days from taking ownership of a product (this could be the date of purchase or the date it was delivered to you - whichever is later) to claim a refund if it is faulty". So I sent them an email, to have it made clear to me if this was still respected or if they really did only allow for 24 hours (I was not going to be home when It was expected to arrive), in their response they insinuated that I would only ask that if "I expect them to arrive faulty" as if I had intent to commit fruad. I (what I thoguht was) politely explained that I didn't understand their question and took offence to that insinuation, though I did so as candidly as I could. They didn't like that resonse clearly and suggested that: "They are only a small company, they are not a big cooporation.... and that (I) seek a different supplier". I tried to apologise(?) to ease the seemingly odd tension but it seems they blocked my email and didn't want to respond.