i used to think Z1 was great until i bought an Armorer Works split slide hi cappa plus and extra co2 mag. bought it in store guy in there was great really friendly. on its first game it just wasn't right would burst fire or wouldn't cock the hammer back far enough this was both on green gas and co2.
Rung up their helpline and all i got was its because its cold, we can take it back but all we will do is lube it up and send it back (which i would have to pay for postage both ways not sure how that works as it was a fault with the product they had sold me) then pretty much ended the call there. this got me frustrated as they had fobbed me off over the phone the guy i spoke to sounded like he really didn't care and could be bothered. Seeing as i lived in Southampton i decided to to drive to the shop see if they could help, got there the same guy who sold it to me helped me, he tried it and couldn't work out why it was the having issues, he cleaned it out and re-lubed it there and then, but still same issues. he took it off me and got it sent to the warehouse to get sorted and said id get a phone call when its all fixed.
Week passed by got a call saying it was ready to collect, they said i had to go to the shop to collect. asked what they found was wrong and again with a cant be bothered tone of voice and bluntness just said "nothing needed lubing". picked it up worked fine but you could see they had done more then just "lube it" (marks on the hammer and grip that was not there when i dropped it off).
shop guys = good laugh, helpful and friendly.
guys over the phone = complete let down, didnt even seem bothered.