Fed up of Tech delays. (Last update...)

[Druid799]

I’d say as a counter to the ‘DIY’ tech work argument , why should I ? Now I’m not averse to saving a beer token or two but if I decide I’m going to pay someone to do it for me then I expect it done in a reasonable and timely fashion .

Your snowed under with work ? Don’t care .

You’ve got family problems ? Sorry about that , but it’s not my problem .

You’ve been let down/ripped off buy suppliers/the nextdoor neighbours nephew who said he was a tech as well ? Again sorry to hear this but I don’t care it’s not my problem , it’s your business’s problem not the customers , you got a problem of ANY sort you contact the customer immediately .

You’ve taken my goods to work on and would be expecting to be paid for this work so immaterial of outside influences you’ve entered in to a contract with me and I expect you to complete this contract OR return my goods to me ASAP end of . 

 

[Albiscuit]

Agree with the above, if your taking money for a service then you should behave as professional as possible end of!!

Sounds like Airsoft techs seem to be hobbyists out of their depth (for the most part).. Hence why I use the local shop and if they say upfront its a few weeks before they can look at it due to being busy, I say great.. Thanks for the warning.

 

[Gepard]

You mean to tell me you've been waiting over a year for a service that should have taken what? A month at the very most? What a joke. If it were me I'd have long since run out of patience. 

Lack of communication is bullshit and there's no excuse that you can't write up a 5 minute email to inform your customer of the status of their item.

Either way get your shit back and then name and shame these places at the very least. They've offered a service, taken your money (and your gun!) and given you nothing in return. 

 

[Asomodai]

The problem some of you guys have missed is that three of these RIFs are under warranty with the specific retailer they are with, either warranty because they were bought there or under warranty because they were upgraded there. 

 Can't exactly take them anywhere else. Without have to shell out more. 

Which is the why I needed to rant as I feel helpless and needed to vent to you ?

 

[clumpyedge]

The problem some of you guys have missed is that three of these RIFs are under warranty with the specific retailer they are with, either warranty because they were bought there or under warranty because they were upgraded there. 

 Can't exactly take them anywhere else. Without have to shell out more. 

Which is the why I needed to rant as I feel helpless and needed to vent to you ?

If that's how they deal with warranty work I'd ask for refund and go elsewhere.

 

[Gepard]

The problem some of you guys have missed is that three of these RIFs are under warranty with the specific retailer they are with, either warranty because they were bought there or under warranty because they were upgraded there. 

 Can't exactly take them anywhere else. Without have to shell out more. 

Which is the why I needed to rant as I feel helpless and needed to vent to you ?

At least for one of those couldn't you just ask for a new gun at this point? 6 months is taking the piss for repairs under warranty.

 

[Asomodai]

At least for one of those couldn't you just ask for a new gun at this point? 6 months is taking the piss for repairs. 

As they are going out of business they do not have the ability to get another in. 

 

[Gepard]

As they are going out of business they do not have the ability to get another in. 

If that's the case then I find it unlikely they're gonna get your shit fixed in the few weeks they're still online. 

 

[Rogerborg]

they are going out of business

Good, it sounds like they should.

I hope you get your RIFs back.

 

[Asomodai]

If that's the case then I find it unlikely they're gonna get your shit fixed in the few weeks they're still online. 

Yup. Hence the rant as I feel pretty helpless about the situation!

Good, it sounds like they should.

I hope you get your RIFs back.

I will definitely get them back as they are pretty local. 

 

[Druid799]

The problem some of you guys have missed is that three of these RIFs are under warranty with the specific retailer they are with, either warranty because they were bought there or under warranty because they were upgraded there. 

 Can't exactly take them anywhere else. Without have to shell out more. 

Which is the why I needed to rant as I feel helpless and needed to vent to you ?

Have you tried contacting the actual manufacturers ? Mite be worth a punt , only thing I would say is do it through there Facebook page/twitter feed (they all have them now) that way if they blow you off you can kick up a very public stink which they won’t like or want ? ?

 

 

[Asomodai]

Have you tried contacting the actual manufacturers ? Mite be worth a punt , only thing I would say is do it throughthere Facebook page twitter feed (they all have them now) that way if they blow you off you can kick up a very public stink which they won’t like or want ? ?

This is where it gets more complicated. I have approached the manufacturer directly, they would only deal with the authorised retailer. The particular retailer I bought it from brought it in in a Business to business transaction from the authorised retailer. 

So at this point I will probably have to go direct to the authorised retailer and pay through the nose for anything. 

As you can see, I am a bit stuffed through no fault of my own and I am likely going to have to pay someone to fix 2 out of 3 of my warranty Rifs.

 

[ImTriggerHappy]

Yup. Hence the rant as I feel pretty helpless about the situation!

I will definitely get them back as they are pretty local. 

Just get a refund. If it can not be repaired within a suitable timeframe you are entitled to one.

This is where it gets more complicated. I have approached Umarex directly, they would only deal with the authorised retailer. The particular retailer I bought it from brought it in in a Business to business transaction from the authorised retailer. 

So at this point I will probably have to go direct to the authorised retailer and pay through the nose for anything. 

So as you can see, I am a bit stuffed and I am likely going to have to pay someone to fix 2 out of 3 of my warranty Rifs.

If the retailer will not affect the repair and it is a manufacturing issue the manufacturer should take responsibility.

Have a look through the consumer rights laws

 

[Asomodai]

Just get a refund. If it can not be repaired within a suitable timeframe you are entitled to one.

I could easily ask, but I doubt I would get as they could just go out of business before paying out. 

 

[ImTriggerHappy]

I could easily ask, but I doubt I would get as they could just go out of business before paying out. 

Small claims court

 

[Druid799]

May be an obvious question but have you spoken to citizens advice ? 

 

[Asomodai]

May be an obvious question but have you spoken to citizens advice ? 

Nope. I am fully prepared to just pay someone else to fix the things that wont be under warranty even though I shouldn't have to. I just want my stuff back and working more then anything as quickly as possible. Hence this thread was more of a rant then asking for advice. 

If the retailer will not affect the repair and it is a manufacturing issue the manufacturer should take responsibility.

Have a look through the consumer rights laws

I'll have to take a look into that if it comes to it. Cheers!

 

[Immortal]

If they close doors you may end up with nada...

...I'd just get it back ASAP whilst you have a way of contacting them and a working address.

 

[Asomodai]

If they close doors you may end up with nada...

...I'd just get it back ASAP whilst you have a way of contacting them and a working address.

I know the shop tech personally and have his contact details and will be taking on some work after the retailer closes. From what I understand it wasn't his fault that my work was pushed back. 

Though yes I may take my stuff in the short term. 

And as if by magic, my MP5 is now ready to ship back to me...

 

[Druid799]

And as if by magic, my MP5 is now ready to ship back to me...

Well dip me in chocolate and chuck me to the gender fluids , who da thunk ! ?