What’s the story with the customer support?
Plenty of people in the FB Owners groups posting screenshots of chats with CS where they got told to pull the trigger correctly or any other excuse to not refund/replace anything, this got accentuated when the SSG10 was released and people found metal shards inside their cylinders and the CS answers were cringy as hell, literally "feed it quality bbs" when bbs have no effect on manufacturing residues messing up the internals, or stuff like that.
In my case I sent them detailed pictures of my SSX23 with a bent outer barrel, comparing it to a genuine TM one. They did send me a replacement without crying too much, but only because I sent them really detailed pictures of what it should've been vs what it looked like, our friend
@Cr0-Magnon had issues with them recently about a hi-capa slide disintegrating itself after a handful of mags.
It's more the case of dealing with people being deceived by false advertising than anything else.
Back to the gun, I was expecting a Cyma/JG with roughly the same parts (Titan/Aster, faster gears and motor, ML rubber) for about €300. It would've been a much better solution than getting in touch with the legit worst AEG manufacturer after Ares (on a side note, would you imagine Ares OEM'ing Novs stuff? lol) creating an unnecessarily expensive M4.
His stuff is aimed at little kids and new players, this is going to unleash a shitstorm once the first guns start going back to be refunded/replaced under warranty. And we all saw what "warranty" means for Nov with the SSG10.
