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Evri is unreliable

Evri stunned me today. I sent pair of trousers with them for £3.50 postage. It was delivered today and I got another email saying it had been sent "out of tarrif". They weighed my parcel and it was 1.2kg when I sent it with 1kg or under service. Fair enough, I didn't expect to be over 1kg so never weighed it. It was an extra £1.36 for the wrong weight class... then £3 admin fee for doing nothing except pushing an invoice with paypal and delivering the package as normal. £4.36 extra in total...

 
Couple things grab me on this.

Why would the receipient need to read the T&C's?

Why is it the recipient's problem? If it's a business then claim a refund or if it's second hand you'll get your money back as you'd have paid via a reversible form (surely?)

As others have said, PF48 is the only one that on paper will carry a RIF. It's not hard info to find.

Evri are hit and miss, they carry thousands of parcels, there will always be the odd bad driver or parcel that goes astray, you only hear the horror stories as sent an item and it was delivered isn't gripping.

 
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Evri stunned me today. I sent pair of trousers with them for £3.50 postage. It was delivered today and I got another email saying it had been sent "out of tarrif". They weighed my parcel and it was 1.2kg when I sent it with 1kg or under service. Fair enough, I didn't expect to be over 1kg so never weighed it. It was an extra £1.36 for the wrong weight class... then £3 admin fee for doing nothing except pushing an invoice with paypal and delivering the package as normal. £4.36 extra in total...
Not really sure what you’re shooting for here? You sent something incorrectly and got charged for doing so, as is outlined in their terms and conditions. I’m all for railing on companies short comings but this seems entirely fine. When you tick that box that says you agree to the terms and conditions, that’s exactly what you do.

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I used to study with the Open uni so every term start there would be a slew of posts about Hermies/evri....it is not my carrier of choice....for anything!

 
Oh they are a bunch of tools, I had one tampon practically bouncing a 32” tv down my garden path. 

 
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