Smooth_Operator
AF-UK patch owner
- May 25, 2018
- 187
- 43
Hi all,
Not warning anyone off ordering from this company, only speaking of my experiences to get this out of my system.
Earlier in the week I ordered a Nuprol FAST Helmet from eBay.
I've already got a Tan one for my Tropentarn loadout, but want a OD one to complete my Flecktarn KSK gear. The price was very good, I thought to myself (£35, so below the RRP).
The photos on the eBay advert looked great - exactly what I wanted.
I did note that the sellers eBay ID was a persons name, rather than a company name, but this isn't unusual.
Postage was rapid, less than 24 hours by UKMail, which was awesome. It arrived wrapped in black cellophane with an "Airsoft Imports" label.
I found this a bit odd - wouldn't the company use that as their username rather than the name of the company director?
I was pretty excited (in a geeky, Airsoft kind of way) when I opened the package. That's sadly where the fun stopped.
The box looked good, exactly the same as my other Nuprol lid came in. "Good news!" I thought.
It was secured by 2 pieces of tape and looked as if it had been opened previously.
I opened the box and was immediately disappointed. It definitely wasn't a Nuprol helmet. More likely a cheap chinese knock-off.
The shell was super light and felt cheap. The adjuster at the back wouldn't stay done up and the bolts that secure the rails on the sides were naff cross-head ones - not the flat-head ones that Nuprol use.
Disappointed, I emailed the seller. Explaining that there must've been a mistake. Perhaps another customer had returned the box with the wrong helmet inside or it was sent in error? Seemed like a pretty fair and honest conclusion to come to, don't you think?
The sellers reply hit me for six. I pride myself in knowing right from wrong and being an honest person.
He immediately accused me of trying to defraud him by attempting to return a crappy knock-off helmet to him and keeping the genuine one that was in the box. This was categorically NOT the case.
He was very quick to jump to that conclusion. It felt almost as if it was rehearsed.
The helmet that I received was by no means genuine. When I sent photos of it to the seller he said that he figured it was a cheap Emerson one or similar. He maintains that those are not something that Airsoft Imports stock and that the box had never been opened. It allegedly came straight from the supplier and sat on a shelf for 6-9 months.
I called eBay customer support, who said I should log a return request with the seller.
He then once again accused me of attempting to defraud him and says he has reported my 'illegal conduct' to eBay.
I've since spoken to Nuprol and supplied them with photos of the helmet and packaging, as well as reporting it to the eBay Trust team.
As it stands just now, I am £35 down and stuck with a naff helmet that's no good to anyone.
Airsoft Imports have my money and maintain that they sent a genuine helmet - a complete lie.
I now have to wait a week before I can ask eBay to step in. Hopefully they will see sense and side with me.
I've since bought a OneTigris one from Amazon so I'd have one for this weekend's skirmish. Yet more hassle caused by all this.
The whole experience has left me with a very bitter taste.
Has anybody else suffered the same fate with this company?
View attachment 34813
View attachment 34814
View attachment 34815
Not warning anyone off ordering from this company, only speaking of my experiences to get this out of my system.
Earlier in the week I ordered a Nuprol FAST Helmet from eBay.
I've already got a Tan one for my Tropentarn loadout, but want a OD one to complete my Flecktarn KSK gear. The price was very good, I thought to myself (£35, so below the RRP).
The photos on the eBay advert looked great - exactly what I wanted.
I did note that the sellers eBay ID was a persons name, rather than a company name, but this isn't unusual.
Postage was rapid, less than 24 hours by UKMail, which was awesome. It arrived wrapped in black cellophane with an "Airsoft Imports" label.
I found this a bit odd - wouldn't the company use that as their username rather than the name of the company director?
I was pretty excited (in a geeky, Airsoft kind of way) when I opened the package. That's sadly where the fun stopped.
The box looked good, exactly the same as my other Nuprol lid came in. "Good news!" I thought.
It was secured by 2 pieces of tape and looked as if it had been opened previously.
I opened the box and was immediately disappointed. It definitely wasn't a Nuprol helmet. More likely a cheap chinese knock-off.
The shell was super light and felt cheap. The adjuster at the back wouldn't stay done up and the bolts that secure the rails on the sides were naff cross-head ones - not the flat-head ones that Nuprol use.
Disappointed, I emailed the seller. Explaining that there must've been a mistake. Perhaps another customer had returned the box with the wrong helmet inside or it was sent in error? Seemed like a pretty fair and honest conclusion to come to, don't you think?
The sellers reply hit me for six. I pride myself in knowing right from wrong and being an honest person.
He immediately accused me of trying to defraud him by attempting to return a crappy knock-off helmet to him and keeping the genuine one that was in the box. This was categorically NOT the case.
He was very quick to jump to that conclusion. It felt almost as if it was rehearsed.
The helmet that I received was by no means genuine. When I sent photos of it to the seller he said that he figured it was a cheap Emerson one or similar. He maintains that those are not something that Airsoft Imports stock and that the box had never been opened. It allegedly came straight from the supplier and sat on a shelf for 6-9 months.
I called eBay customer support, who said I should log a return request with the seller.
He then once again accused me of attempting to defraud him and says he has reported my 'illegal conduct' to eBay.
I've since spoken to Nuprol and supplied them with photos of the helmet and packaging, as well as reporting it to the eBay Trust team.
As it stands just now, I am £35 down and stuck with a naff helmet that's no good to anyone.
Airsoft Imports have my money and maintain that they sent a genuine helmet - a complete lie.
I now have to wait a week before I can ask eBay to step in. Hopefully they will see sense and side with me.
I've since bought a OneTigris one from Amazon so I'd have one for this weekend's skirmish. Yet more hassle caused by all this.
The whole experience has left me with a very bitter taste.
Has anybody else suffered the same fate with this company?
View attachment 34813
View attachment 34814
View attachment 34815
Last edited by a moderator:
