HappySpaceInvader

In a nutshell, when I decock the hammer and then pull the trigger, a round is discharged (the slide goes back and sets the hammer back to single action position). It's a Cybergun FNX-45 GBB Pistol that I just took delivery of a couple of days ago. On the website where I bought it (Patrolbase) the decocking action is listed as one of the safety features. On the FNX-45, you decock the hammer by pressing down on the safety, but on mine this only releases it to the halfway position - the same position the hammer goes back to during double action mode. Is this a fault, or have I fundamentally misunderstood what decocking is supposed to acheive? Please note, this is the first firearm of any kind I've owned that has such a feature. Just wondering whether this is grounds for returning for replacement or refund from the site where I bought it.

Ok, well I did get a reply back from them to say they'd find out what went wrong with the order... and then nothing. So I raised a dispute with my bank, and my bank have refunded me the money (and will then presumably proceed to squeeze the same amount out of Extreme Airsoft). I don't think I'll be doing business with them again. On the plus side though, the same item I wanted came back in stock at Patrolbase, and £50 cheaper. And it arrived in two days as promised/

My (reasonably) local Airsoft shop is a lot better than this, but they also have a website that is pretty terrible (and often unavilable for hours at a time). I would never order from them online, as what the website shows as in stock or not in stock bears no relation to what's in the shop. And it's super glitchy to use on a mobile phone. I get it: the margins on airsoft kit is probably tiny, you're selling to a niche market, the staff are mostly there because they're enthusiasts (and not particularly well paid but maybe get discounts on the kit) and that, in this day and age, a online shop is another way to bring in much-needed revenue. But, if you're going to do an online shop... do it bloody well, otherwise you're actually harming your business way more than not having an online shop.

Did you get a refund after emailing? I’ve had the same problem with an order that was “In Stock” but, two days after I placed the order, the item on the website has a due date permanently 4 days in the future (as in I’ve checked it every day, and it gets later by one day, every day). I’ve heard nothing from them since placing my order 1 week ago and asking for 2-3 days delivery. The last email I got from them was the one acknowledging the order. And they don’t seem to answer their phone either. I’ve also emailed for a refund, but if it doesn’t arrive in the next 4 days, I’m going to issue a chargeback as I feel they’ve misled me into parting with my money. I wish I’d checked TrustPilot first… quite a few people telling the same story.