Thank you Rogerborg for bring this to our attention.
we have been in business for over 10 years and have 1000's of very happy customers as our reviews show.
however we can't please everyone.
So let me give you a bit of background on this situation the customer has been shopping with us for a number of years and would receive discounts and lay away schemes in our store.
Sometimes taking months to pay, which is no trouble, however when he did have a item laid away he would come in ever week and use our range, gas, and ammo all free of charge.
the item he purchased was a Gas blow back weapon and he would ofter use black gas in it to get a better kick.
as a result of course the item broke( you would not put avaition fuel in a car and expect problems not to happen)
However as he was a good customer we repaired in free of charge apart from a small part that makes the gun lock back when mag empty.
he was also given £100 cash back as we liked him and wanted him to be happy.
we advised that if the part can be sourced again we would fit free of charge, however he had invalidated his warranty for 2 reason. 1 being the how long he had been using it in store and then furthermore after he had finished paying for it and 2 as he had used the non recommended gas in it to get more power.
However, he came in demanding a refund and was told several times that as the issue was due to missuse this is not a warranty repair. We even sent it back to the supplier who also refused warranty due to user error, i should also add that he had taken it apart himself.
the day in question (yesterday) he again came in the store causing a very uncomfortable environment for other customers and staff that have had to deal with his constant abuse.
In 10 years we have NEVER had to ban a customer, but yesterday enough is enough and after being advised several times of his position was asked to leave when he refused he was advised that unless he did the police will be called.
No this is all a very unfortunate situation and I'm sure he will very happily embellish on the truth to make him seem like the victim.
which is not the case.
I have CCTV of the gas he has used, the dry firing and the abuse instore to staff and will happly post it if required to protect our reputaion.
I have not mentioned his name as I don't want him to get further backlash when the truth comes out.
But I hope people will realise there is always two sides to a story.
