[spraythemag.com]

Hi guys

 

I know the site didn't get the best publicity when I first posted it here.

 

But I see A LOT of complaints here on the other threads about lack of customer service. I started this business on the basis of providing 100% QUALITY customer service!

I would truly appreciate any feedback on the website.

Thanks!
Faris

SPRAYTHEMAG

[spraythemag.com]

I'm always up for hearing of new retailers, the only problem you have is that most people recognize that customer service in the UK for airsoft is terrible, bar a few well established retailers.

 

Consider how poor customer service is in the UK, most people will be more than happy to make purchases outside of the UK. Plus 80% it a lot cheaper.

 

I immediately looked on your site, found a gun, then checked an non UK company and found it for 30% less and thought. Either way customer service is likely to be poor, I may as well save the 30% and then spend it on upgrades once I get it.

 

just to clarify I'm not saying your customer service is bad, just pointing out a common trail of thought. You can blame p$$$ poor UK companies for it, no names mentioned.

 

I agree. The customer service is bad with retailers, I say this from personal experience. Which is why we are passionate about what we are doing.

 

About the pricing, UK laws do make it a bit harder to meet US pricing.

 

Thank you for your time.

[spraythemag.com]

So, from what I see, you are like BBGuns4less... But less sh*t? And a much, much better website.

 

You're going to have a purchase from me in about 20 days I love mystery boxes and such. I'm going to buy a Basic (because I'm poor)

 

I actually really like your website... It looks so clean and tidy, and it's so easy to navigate

Thanks a lot for your kind words!

 

We are sure you will find our services to be of the highest standards

 

 

I don't like how there's another 'JBBG-esque' retailer. I can appreciate the attempt to differentiate from them though. With the bad customer service people have received, and other practices like overpricing from such companies -not to mention actually lying and using false advertising- the majority of the proper airsoft community are gonna probably stay away especially when there are many other competitors in the market. The new players who come here we generally try to point them towards getting a quality AEG that will be a much better long term investment.

 

I like the idea of mystery boxes but doubt demand will be high as realistically who's going to want to pay £90-£150 for a silver or gold pack and not having an idea what they're getting? IMO would be better with pricings of £20/£50/£80 dependant on quality and quantity of items, speaking of which maybe add to the description of it a bit.

 

 

Thanks a lot for your input. Well, as you mentioned we are trying to differentiate. From personal experience, we have seen that competitors (that don't cater to pro's) have poor customer service and aren't very much invested in providing value.

 

We are aiming to really give value for the airsoft enthusiast that doesn't have much money to spend, yet would like to enjoy the game.

 

Thanks for your time

[spraythemag.com]

Hi Guys

 

After reading the rules of this website, to my understanding it is okay if I can just introduce my website. If this is not allowed, please do accept my apologies and I will delete this right away

 

I run a small website, specialising in more beginners equipment and two toned airsofts. I am aware this forum has some of the best in the game, but perhaps for any newcomers can find the website useful.

Really our selling point would be our dedication to customer service. We also try to have reasonable prices.

www.spraythemag.com

 

Thanks

Faris