Little update, SEO updated on fb with a short debrief, not actually blaming anybody in particular for the clusterfuck, & only slightly "owning" the responsibility for it, point of note is they're now pondering their future running public games ?, instead they may change to "invite only".
On a personal note, SEO are Kent based (as am I), & while I've not played their sites, I sincerely hope this poor show & the understandable negative publicity its now generating doesn't force them to close the doors, hopefully it will push them to address the issues & come back fighting, so to speak.