Taiwangun Shipping Disruption (Brexit Related Content)

[Shamal]

Well, I have just hung up now after 4 hours 16 minutes. Did not get through to anyone and imagine they have gone home for the weekend. I am both laughing and crying but I will be invoicing them for my time.

Feel for ya. Its a bloody joke! 

Nearly as bad as trying to get a doctors appointment lol.

Regards 

 

[Tactical Pith Helmet]

3 day round trip... I have a van. If enough people want RIFs and are willing to pay me to drive to and from it isn’t out of the question. 

There are some interesting looking games in Poland.  There is a weekender milsim that takes place in the Tatra mountains in winter that I fancied doing a while back.

Get a couple of mates, do the game and pick up some pews on the return.  

 

[HarisonVlogs]

Mine is “ in transit” ! Apparently being forwarded to my destination facility, which would be Cardiff, Wales !! I was told about 4 weeks ago that there was a 4-8 week backlog? So I’d be expecting it soon ! 
 

I’ll keep you updated ! But it’ll most likely go back to warehouse scan ! 

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[LlamaTheMighty]

Mine is “ in transit” ! Apparently being forwarded to my destination facility, which would be Cardiff, Wales !! I was told about 4 weeks ago that there was a 4-8 week backlog? So I’d be expecting it soon ! 
 

I’ll keep you updated ! But it’ll most likely go back to warehouse scan ! 

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Ahh man. My parcel has been sat next to yours for a month. Been scanned at exactly the same time throughout this apart from the big missed scan the 17th. Oohh, the excitement.

Now yours is leaving the building. My orders going to feel like it's been deserted. Empty space on the shelf next to it. ?

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[Bibby]

I have just been told that both packages I had coming from them are now lost and I should contact Taiwan gun to start a claim.

Has anyone else started this process yet?

Cheers

 

[L3wisD]

I was about to tell Gunfire to do the same to be honest. 

No updates on the scans for mine since the 16th.

For everyone else refreshing the tracking page:

 

[Piman]

I have just been told that both packages I had coming from them are now lost and I should contact Taiwan gun to start a claim.

Has anyone else started this process yet?

Cheers

I was told that for one of my packages but it seems like it depends on who you talk to at UPS. It turns out that both of mine are actually really with customs for inspection. This apparently can take 2-3 weeks and there will be little or no update on the tracker during this time. This again could be BS but the person I was talking to today seemed a little more informed and understanding of what is going on. I know that usually the import side is usually handled entirely by the UPS brokerage but occasionally  they do get pulled for review.

 

[RebelScum]

I was told that for one of my packages but it seems like it depends on who you talk to at UPS. It turns out that both of mine are actually really with customs for inspection. This apparently can take 2-3 weeks and there will be little or no update on the tracker during this time. This again could be BS but the person I was talking to today seemed a little more informed and understanding of what is going on. I know that usually the import side is usually handled entirely by the UPS brokerage but occasionally  they do get pulled for review.

Courier post is not held for weeks by Border Force, given the urgent nature and fast turnarounds most companies operate to. I'm sorry, you are being fed a load of nonsense by UPS. They said the same to me and I challenged this, given I work in this area. This morning I received the update below. I'm presuming it's an automated response reflecting the fact that UPS are incapable of processing the backlog of parcels they have. I think for me it's got to the point I'll dispute the purchase, given TG have also stopped responding to my emails.

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[LlamaTheMighty]

I have just been told that both packages I had coming from them are now lost and I should contact Taiwan gun to start a claim.

Has anyone else started this process yet?

Cheers

Mine has apparently entered the void as well.

Claim raised through PayPal as TG aren't responding to my emails.

 

[EDcase]

I don't want to rub salt into the wounds but to give a glimmer of hope that all is not doom and gloom ordering from Europe now.

I took a chance and ordered a rare RIF from an unknown site in Italy called TITANO-STORE

Ordered: Monday 15th. No confirmation email ?

Wed 17th. Asked for update. They replied it would go in afternoon.  Not feeling confident

Thursday 18th. Got email just with DHL tracking number. Estimated delivery 24th

Today 22nd Surprise package arrives ?

No extra fees to pay!!!

So I would recommend Titano-Store from my limited experience.

...and what did I get...?

https://www.titano-store.com/en/c/airsoft-c28617/rifles-displayed-by-model-c28842/lr300-c29132/lr300-full-metal-aandk-lr300-p939142

£165 including delivery

EDIT: While the delivery was good, the rifle itself is not so good.  Looks like someone has been in it and messed up a few screws.  I didn't ask for any power adjustment and they didn't mention any so I suspect its a dodgy return they had and passed on to me.  Not going to bother returning.

 

[LlamaTheMighty]

I don't want to rub salt into the wounds but to give a glimmer of hope that all is not doom and gloom ordering from Europe now.

Glad you've had a good experience and that looks awesome!

I know a few people that have had success lately. Using a courier other than UPS appears to be the magic ingredient.

 

[EDcase]

Yep, I think the key thing is to avoid the stores using UPS (for now)

 

[lukeB]

Waiting on a non rif order from the eu via dhl.

Only been a week so far but in the first 12 hours it was picked up in France, driven to Brussels, and flown to the uk (east mids).

At which point it entered a black hole. Daily 'Clearance event' updates.

 

[GothicGhost]

I think royal mail has a backlog of parcels as well, I made an  order from another shop 20th of November 2020, and I assumed the parcel got lost, so I had to refund and reorder later.

Now checking tracking today on my second order, it is in the UK, and I thought I would check the tracking number on the lost order; and it was out for delivery today, but I think now It will come tomorrow, lol

 

[RebelScum]

Well this is a new one for UPS.  I mean genuinely what on earth does that mean?

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Doesn't look like it's moved from Stanford Le Hope and it's simply a variation of an import scan.  If they want instructions how about: "deliver the bloody parcel"

 

[L3wisD]

I'm more interested by the (presumably erroneous) scan at Reading, and then back to Stanford Le-Hope.

 

[RebelScum]

I'm more interested by the (presumably erroneous) scan at Reading, and then back to Stanford Le-Hope.

I did wonder if Reading was either my local depot, but it's more likely that's where they "investigate" lost parcels when the system wonders why something hasn't been scanned for two weeks.  I'm betting that the actual parcel hasn't moved from Stanford Le Hope since it arrived.  I had to chuckle that I only found out that the parcel had been lost for a day by clicking on the link out of boredom.  Clearly me signing up for email updates was a total waste of time.

So is my obstinate hope that my parcel might get put on a van a complete waste of time, or should I just start the process of disputing the purchase and see how that plays out?  I'm not sure I can face ringing UPS Customer Sevices to ask them what this latest update means and TG aren't really covering themselves in glory by ignoring my emails, even if I recognise that they are probably getting nowhere with UPS themselves.

All in all it's pretty poor.

Update:

So TG emailed me this morning, although I'm utterly mystified as to what documents UPS might have actually need, or whether this is simply TG trying to be helpful.  I would say emailing TG seems to be the way forward, but we'll have to see whether what they have done is sufficient to release the parcel from the clutches of the UPS black hole.  

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[LlamaTheMighty]

I did wonder if Reading was either my local depot, but it's more likely that's where they "investigate" lost parcels when the system wonders why something hasn't been scanned for two weeks.  I'm betting that the actual parcel hasn't moved from Stanford Le Hope since it arrived.  I had to chuckle that I only found out that the parcel had been lost for a day by clicking on the link out of boredom.  Clearly me signing up for email updates was a total waste of time.

So is my obstinate hope that my parcel might get put on a van a complete waste of time, or should I just start the process of disputing the purchase and see how that plays out?  I'm not sure I can face ringing UPS Customer Sevices to ask them what this latest update means and TG aren't really covering themselves in glory by ignoring my emails, even if I recognise that they are probably getting nowhere with UPS themselves.

All in all it's pretty poor.

Update:

So TG emailed me this morning, although I'm utterly mystified as to what documents UPS might have actually need, or whether this is simply TG trying to be helpful.  I would say emailing TG seems to be the way forward, but we'll have to see whether what they have done is sufficient to release the parcel from the clutches of the UPS black hole.  

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I got a reply similar. Took a long time to get a reply, I'd given up on getting anything. Nothing has changed yet though, parcel still just having someone confirm its sat there, not moving with warehouse scans.

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[RebelScum]

I got a reply similar. Took a long time to get a reply, I'd given up on getting anything. Nothing has changed yet though, parcel still just having someone confirm its sat there, not moving with warehouse scans.

The use of the word "should" doesn't fill me with confidence. I'll see what happens this week. By Friday it'll be 6 weeks in transit, 5 weeks of which have been in Essex!

 

[SilentSparky]

So I just randomly had my parcel turn up, I had checked tracking this morning and saw the usual "Warehouse" scan ?. Tracking now shows delivered, but was never out for delivery.

Info:
Ordered 12th Feb, arrived in UK on 19th Feb.

Parcel contained RIFs, it's been opened up at some point and has Home Office Border Force tape on parcel.

No duty paid

Edit: Firearms form completed on 25th Feb

There's hope people ?

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