Extreme Airsoft / extremeairsoft.co.uk

[Macv276]

Online I found they were great, but that was buying some 40mm grenades, mags and stuff. 

The last time I visited the shop, I drove for over an hour only to be told when I got there the shop was closed. At midday. On a Thursday. Shame, because I was going to buy a decent MP5 and 1911. The reason for why they were closed and the estimate of someone arriving who could sell me anything changed numerous times within 5 minutes ?

 

[Nick G]

Well I've had an email with a shipping number so should have it tomorrow fingers crossed ........note to self take battery and BBs to work tomorrow !

I've had to chase them all the way though, so wouldn't use them again.

 

[Nick G]

Well it's arrived ......... but they sent it to my home address so it ended up with a neighbour . Not actually a problem but not as requested. On the plus side they have sent me the Cybergun version , same gun but with trades.

 

[Spoon987]

I preordered a Qua8e grenade from Extreme Airsoft mid January. I closely followed both of their Facebook pages (extreme airsoft and Tectonic Innovations, which is also owned by them) to get an Idea of when I should expect to receive it. From posts on their pages I saw I should have received it mid to late February, which is a lot later than advertised on their websites that said end of January. But that didn’t bother me as I wouldn’t want a rushed product sent to me.

 On the 19th of feb I got a dispatch email from them with parcel force tracking information. The tracking info didn’t work, I checked with some people on Facebook and they were in the same position. After waiting a few days I messaged them and they informed me that there was an issue with the anodising and I should get it by the 25th of feb and they would include a few primers as a way to say sorry. I thanked them and told them that was fine but that it would have been nice to have been told. They also gave me another tracking number... this also didn’t work.

The 25th of feb came and went and still no sign. And still no contact from them. So again I messaged them a few days later. This time I’m told the grenades will be with stockist on Monday. No explanation as to where my preordered grenade is or when it will be with me.

So I asked for a refund, I then got the fastest reply I’ve ever had from them basically saying that it’s not their fault as theres a fault with the base plates that need re machining and that Chris and Lee have been working 16 hour days to sort them,  which is the reason not one person in the company could have sent me a message to let me know of further delays. But my refund had been processed. 

The fact that there were production issues isn’t my problem. This is a brand new product and things like that are to be expected. But the lack of communication and respect for the customer is what upsets me most. For a product that cost around £140 I expect a bit of a better shopping experience. Also when I politely advise them that I’m a little frustrated about the lack of communication and then for them to completely ignore that messsge isn’t a confidence builder that they’re mature enough to accept feed back that might help iron out the kinks in their customer service/ business. 

Potentially great product unfortunately being released by a company that isn’t capable.

 

[Rogerborg]

Repeated fictional tracking numbers?

I call fraud by false representation on that.

That reminds me, I never heard back from Trading Standards about SWAT Training devices, who to this day are still marketing VTGs as being available from stock.

 

[Spoon987]

That’s right mate, the first time I questioned it a few times via message or on their Facebook page, I never got a clear response about it. They just said it was packaged up waiting to be collected by PF, and will be with me soon. 
 I thought it was odd but didn’t question it further. I thought maybe the tracking number will become active when scanned by PF on collection. But I could never figure how they could get a tracking number without sending the package first. 
 

What is it about these retailers that sell BFGs being totally garbage at getting their products sent on time? And actually communicating with their customers? 

 

[DrAlexanderTobacco]

 I thought it was odd but didn’t question it further. I thought maybe the tracking number will become active when scanned by PF on collection. But I could never figure how they could get a tracking number without sending the package first. 

TBH this can be how it works and it'll depend on vendor/shipper relationship, as well as the shipper in question etc.

It's common to get a tracking number, when you pop it in on their website you get a "we're sorry, this is a valid number but the package isn't in our network yet" message, or sometimes just a "not found" message. It's confusing but it doesn't necessarily mean they were fraudulent here.

 

[Spoon987]

TBH this can be how it works and it'll depend on vendor/shipper relationship, as well as the shipper in question etc.

It's common to get a tracking number, when you pop it in on their website you get a "we're sorry, this is a valid number but the package isn't in our network yet" message, or sometimes just a "not found" message. It's confusing but it doesn't necessarily mean they were fraudulent here.

I did suspect it might have been something to do with that, which is why I didn’t push to hard when asking why my tracking number didn’t work. But still they didn’t take the time to explain their process to me. They just gave me another tracking number that also didn’t work. 

 

[DrAlexanderTobacco]

I did suspect it might have been something to do with that, which is why I didn’t push to hard when asking why my tracking number didn’t work. But still they didn’t take the time to explain their process to me. They just gave me another tracking number that also didn’t work. 

Yeah it could be anything and I definitely don't want to appear like I'm defending ExtremeAirsoft - just providing context. It's not unheard of for a company to generate tracking slips/labels ahead of time (makes sense if you know you're shipping a product on X date), then cancel later for whatever reason.

 

[Spoon987]

Mate it wouldn’t matter if you were defending them. They’re probably decent retailer overall. I’ve just had a bad experience, I get the feeling the ratio is more bias towards people having good experiences. But there’s definitely a common theme when it comes to communication online and via phone. 
 

It makes complete sense to me that they generate tracking ahead of time. I think they should just maybe put something in the dispatch email to let us know when it will be active from. And also inform us if it wasn’t dispatched on the planned day. 

 

[Rogerborg]

The issue isn't them generating one tracking number in a just-in-time fashion, it's repeated generation of them, no correction when the item didn't ship, and "the dog ate my jigs" story.

One lie is happenstance, twice is co-incidence, third time is enemy action.

 

[Sam]

Mate it wouldn’t matter if you were defending them. They’re probably decent retailer overall. I’ve just had a bad experience, I get the feeling the ratio is more bias towards people having good experiences. But there’s definitely a common theme when it comes to communication online and via phone. 
 

It makes complete sense to me that they generate tracking ahead of time. I think they should just maybe put something in the dispatch email to let us know when it will be active from. And also inform us if it wasn’t dispatched on the planned day. 

Experience here is an order placed on February 16th.

Emailed four times inbetween then and 2nd April.  First time their response said it should be shipped in a couple of days.  Second email a couple of weeks later received no response at all. Third email a week after that they said they were waiting on the stock arriving from Austria (no mention of this up till this point.)  Third email on 2nd April was never replied to but a tracking number magically appeared in my inbox the day after.

3 days and the order arrived.  Except it was a different make than the one I ordered, listed at £10 less on their website.

Have now emailed them about that just asking for a refund for the difference in price, it's too much hassle to try sending it back and hoping they actually remember to send anything out, let along the correct thing.

Extremely frustrating experience.  Would definitely not recommend using.

 

[Flatfishy]

Ordered a new rif Sunday evening, got my email receipt but nothing about shipping (tracking) by Thursday so I gave them a call. Only one person in the warehouse, snowed under, I get that, no problem. 

Promised it would probably be Monday or Tuesday arrival. 

Arrived Monday morning. 

I don't think that that was too bad considering half the country isn't working due to Covid19. (One full week) It's not like I can go and use it in a skirmish at the moment. 

Maybe an email to say we're behind schedule but other than that I'd be happy to use again. 

 

[ChrisG]

The way parcel tracking works is that when they create an order with PF for example to pick up a parcel. They're given a tracking number. When the parcel is collected and scanned that parcel tracking ID then becomes "live" and usually shows up after 12am that on tracking sites.

If it's never collected then they'll provide you with tracking but the tracking company will have no record.

 

[Lollingsgrad]

Just an extra data point; I made an order for an AKS74U last night, realised whilst watching a disassembly in advance (yes I am that sad) that it was TM rather than VFC. No good for me so I called 0930 this morning to cancel. They answered immediately and I had my PayPal refund email in 5 minutes.

 

[Rogerborg]

Let me tell you how glad I am that I haven't put any money down on a "pre-order" Secutor Velites GII from any of the retailers who are expecting a delivery any day/week/month/year now. :angry:

Aaaaaaaaany day now.

 

[Adolf Hamster]

Aaaaaaaaany day now.

another one of the golden rule of airsoft, however many weeks a retailer says it'll take, well that's how many months it'll take.

 

[matas17]

Ordered few bits from them and now I've been waiting for over a week now. The tracking number they gave me is not working so I have no idea where my package is at the moment. 

 

[Lollingsgrad]

Ordered few bits from them and now I've been waiting for over a week now. The tracking number they gave me is not working so I have no idea where my package is at the moment. 

If you need it in a hurry, call and cancel. They're routinely dishonest with delivery schedules.

 

[matas17]

If you need it in a hurry, call and cancel. They're routinely dishonest with delivery schedules.

I'm not in a, hurry for it. I'll wait bit longer and if I don't receive it then I'll cancel it. Since they say it was shipped day after I ordered.