Trouble with PayPal

[Ayman Small]

Having issues with PayPal G&S holding onto money due to purchasing issues, because you aren’t allowed to send money for airsoft ? What’s your guys way around this 

 

[Cannonfodder]

If a payment needs a description putting anything related to guns or other banned items is going to cause problems

 

[Ayman Small]

Is there something else I can put it down as? Or should they create a goods and service link and I just pay for it ? 

 

[Tackle]

Sporting goods usually works, are you buying privately or from a business  ?

 

[Tommikka]

Is there something else I can put it down as? Or should they create a goods and service link and I just pay for it ? 

Always ‘goods & services’ - let PayPal have their fee for providing a payment processing service

Only use ‘friends & family’ / ‘money owed’ for those types of payment

https://www.paypal.com/us/cshelp/article/what-is-paypal’s-acceptable-use-policy-and-where-can-i-find-it-help270

PayPal do list firearms as prohibited, and airsoft was previously prohibited.  Airsoft has been permitted as falling within localised legalities in PayPal Uk - but words in the transaction can trigger automated issues

Check the specific wording on the ‘hold’

Is it money you have received from a sale and unable to withdraw?  
If payments have been made as fee free ‘friends and family’, but then a word triggered automatic attention / highlighted a sale then funds could be held due to a breach of the terms

Different holds could also be due to high amount, new user etc as part of the protection (so that you aren’t a fly by night taking payment and withdrawing without supplying goods etc)

 

[Ayman Small]

Basically I’ve sent the money through G&S and now it says it’s on hold and the seller is also private but he says he thinks there is an issue with it thinking he is a business? Not sure if it’s a scam or what but he said the money is being held so maybe they are just checking.

 

[Tommikka]

Basically I’ve sent the money through G&S and now it says it’s on hold and the seller is also private but he says he thinks there is an issue with it thinking he is a business? Not sure if it’s a scam or what but he said the money is being held so maybe they are just checking.

Do be very cautious with sellers who tell you there’s a problem with your payment

Private sellers are allowed to sell items - that’s the primary business for PayPal

You do have the option of cancelling a payment - go to ‘activity’ and cancel the payment 

(make sure that you don’t use any links in messages to ensure you are on your real paypal account, and if you do cancel then don’t repay until you know for certain the money is back)

If you paid on G&S with ‘airsoft gun’ in the description then that may be the cause.   But another cause could be their account activity.  
The payment could also be on hold for a period of time to ensure that they send you your purchase and allowing you time to dispute before a scammer disappears 

Your two options at the moment would be to either cancel or leave it as their problem to resolve why the money is on hold

 

[Cannonfodder]

Just to be clear, is it PayPal or the seller saying the payment is on hold?

Also do you have the goods you paid for?

 

[Tackle]

Also, where did you see the item you're buying, can you provide us with a url link to the sale ?, let us assess whether the seller looks kosher

Sometimes when users are new to paypal there can be a delay before funds are released, to ensure there is no fraudulent activity.

 

[Tommikka]

Is there something else I can put it down as? Or should they create a goods and service link and I just pay for it ? 

PS

Who suggested a ‘payment link’?

This sets off more alarm bells.

A scammer can produce dodgy links to harvest your PayPal password, your card/bank details etc

There are valid ways and reasons for someone to create a specific PayPal invoice, or a general PayPal link, but these are also options for a scammer to produce fake links 

PayPal is designed for one PayPal user to pay another - the person sending a payment just needs the email address/phone number of the recipient 

PayPal invoices are designed for a business to produce an invoice but with the feature that the person sending payment does not have to have a PayPal account - you type in your card details - which is also a reason why fraudsters like to fake PayPal invoices 

 

[Ayman Small]

Okay to answer all of these my money has actually been sent it’s on hold on the sellers behalf, no I haven’t received the goods or for that matter I’m not sure if he’s sent them. When I click on cancel payment it says about discussing with seller, I phoned PayPal and they basically said it’s up to him to contact and wait about a week and if no response then file a dispute. https://www.usedairsoft.co.uk/rif-s/electric-powered/cyma-rpk-wood_i66532
 

this is the link.

 

[Tackle]

To me it looks sus, most of the sellers ads go back 6-8 months, if hes actually sold anything previously then surely he's already completed paypals usual probation period ?, unless there have been issues previously  ?.

 

[Ayman Small]

I’m honestly not sure it’s super hard to tell because the guy was fine with doing PayPal but he had to make one because he didn’t have one. I think I’ll wait a week before filing a dispute but do yous know how long it’ll take?

 

[DanBow]

I've had this a couple of times. It was a few years ago when I first sold a few things. The money was held until the buyer confirmed the item had arrived, or no dispute was raised by the advised delivery date. 

A bit of patience is a good approach.

 

[Tackle]

I’m honestly not sure it’s super hard to tell because the guy was fine with doing PayPal but he had to make one because he didn’t have one. I think I’ll wait a week before filing a dispute but do yous know how long it’ll take?

Aah, his first paypal transaction,  that explains it, you need to make sure he's sent your items, he's not likely to see any money until you receive what you're owed.

Explain this to him & tell him he'll have to add tracking details to the transaction info on PayPal, showing his parcelforce48 reference number. 

 

[Tommikka]

Okay to answer all of these my money has actually been sent it’s on hold on the sellers behalf, no I haven’t received the goods or for that matter I’m not sure if he’s sent them. When I click on cancel payment it says about discussing with seller, I phoned PayPal and they basically said it’s up to him to contact and wait about a week and if no response then file a dispute. https://www.usedairsoft.co.uk/rif-s/electric-powered/cyma-rpk-wood_i66532
 

this is the link.

Leave it as is - if he is asking you to retry paying because his funds are on hold then don’t.  As noted by others let him know that it’s the PayPal process for new users etc 

He will need to send the item (tracked etc)

Then when you have it, and don’t dispute anything PayPal will release the funds 

Let him know when you have it and are happy which complete with tracking could help him get funds released quicker

If nothing progresses then pursue him & claim back for non delivery 

(Take screenshots of all messages, the transaction details etc)

 

[Ayman Small]

Thank yous this has been helpful I will let him know it’s up to him to send it and if it’s not sent within a week I will withdraw and buy from someone else. It’s ashame I’ve found a lot of very good sellers but I think some people can be quite awkward.

 

[Cannonfodder]

So the guy had been selling rifs for at least 8 months and this is his first PayPal transaction. Anyone else think that's a bit suspicious?

 

[Tackle]

So the guy had been selling rifs for at least 8 months and this is his first PayPal transaction. Anyone else think that's a bit suspicious?

Yep ?, & none of his stuff is marked as sold either ?

 

[novioman]

Just messaged to see if it’s still available, will update if I get a response.