I've emailed the Trustpilot email address this morning:
Morning,
I'm sending this email as requested from a response to my Trustpilot review.
I've no idea what is going on, but after my review, the parcel went into "It's on it's way", but with no delivery date.
And then on Tuesday night, it changed to "In Transit" with a delivery date of Wednesday the 7th, between 8:30am and 11:00am.
It didn't arrive, and the tracking this morning still shows the delivery estimate being yesterday between 8:30 and 11:00am.
But I've just noticed it hasn't been scanned out of Stanford Le Hope, so how it was ever going to get delivered to a Reading post code is beyond me.
Please let me know when or if I'll ever see my parcel, as it has been 43 days since the parcel left the shipper.
Meanwhile I've had DHL, TNT and FedEx delivering parcels from Germany to here within 3 days of being sent - I cannot fathom what is causing the delays with UPS as bad as they are.
Regards,
Lewis