Taiwangun Shipping Disruption (Brexit Related Content)

[Asomodai]

It's been 7-8 days since my tracking number updated with anything new . Anyone else have this?

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Welp.

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[LlamaTheMighty]

Welp.

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Have you tried opening a claim through the UPS site? Others have found it helps and seems to kick UPS into action.

Mine is overdue as well but I can't raise a missing parcel claim. When I try I just get a message "cannot open a claim error code UPS:500".

 

[GenuineGerman]

Welp.

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I get these all the time at work, don’t hold any hope of getting any information if you do open a investigation. 
 

The amount of people here who have effectively lost money due to UPS, there must be some recourse. If TG aren’t/Can’t do anything who else can you speak to? Is there a trade body for shipping companies that can be written to? 

 

[Adolf Hamster]

The amount of people here who have effectively lost money due to UPS, there must be some recourse. If TG aren’t/Can’t do anything who else can you speak to? Is there a trade body for shipping companies that can be written to? 

i'm kinda hopeful that if people start having to pull paypal disputes with TG it'll maybe persuade them to offer another carrier.

whilst i don't like a reasonably decent retailer to have to take a hit like that it may well be the only way.

 

[Asomodai]

I get these all the time at work, don’t hold any hope of getting any information if you do open a investigation. 
 

The amount of people here who have effectively lost money due to UPS, there must be some recourse. If TG aren’t/Can’t do anything who else can you speak to? Is there a trade body for shipping companies that can be written to? 

Mine was from Gunfire just to make that clear! 

 

[alxndrhll]

i'm kinda hopeful that if people start having to pull paypal disputes with TG it'll maybe persuade them to offer another carrier.

whilst i don't like a reasonably decent retailer to have to take a hit like that it may well be the only way.

That'll be my next course of action, largely because I don't think 'reasonably decent' is a fair summation of TG. Cheaper? Sure. But their customer service has been pretty attrocious, no response until the threat of PayPal disputes was presented and even then the response was about as useful as email that said 'Hi. Sincerely Taiwan Gun'.

Is the issue with the slow down with UPS? Yup. Have TG handled resolution well? Nope. I was less bothered when they'd stopped taking orders from the UK again because it, to me, demonstrated they were holding off until the shit show with 'wave 1' was largely sorted. Once they started taking orders again without having done so, that puts them on my naughty list. YMMV, but that's my take.

 

[Adolf Hamster]

That'll be my next course of action, largely because I don't think 'reasonably decent' is a fair summation of TG. Cheaper? Sure. But their customer service has been pretty attrocious, no response until the threat of PayPal disputes was presented and even then the response was about as useful as email that said 'Hi. Sincerely Taiwan Gun'.

Is the issue with the slow down with UPS? Yup. Have TG handled resolution well? Nope. I was less bothered when they'd stopped taking orders from the UK again because it, to me, demonstrated they were holding off until the shit show with 'wave 1' was largely sorted. Once they started taking orders again without having done so, that puts them on my naughty list. YMMV, but that's my take.

it is a fair point, i've never had to deal with tg's customer service mostly due to assuming any foreign retailer to be a case of returns not being a practical option.

maybe "reasonably popular" would be a better term?

 

[alxndrhll]

it is a fair point, i've never had to deal with tg's customer service mostly due to assuming any foreign retailer to be a case of returns not being a practical option.

maybe "reasonably popular" would be a better term?

Aye, that's entirely fair... and that's not to say they're the worst I've ever dealt with (JK Army comfortably hold that crown).

As I was when I placed the order I'm still not overly arsed with how long it's going to take (even once we get the 'good to go' form councils I'll probably be holding off attending until I've had my vaccine), but the fact no one in the chain seems to have a clue what's going on is just irritating. That being largely where I land, the reason both UPS and TG are so hard to communicate with is because neither of them have any clue what's going on. I imagine someone in the chain of operations does, but they aren't the folks you'll be talking to. So I'm willing to acknowledge that not getting a response ultimately has the same result as getting a response, but not getting a response feels like significantly worse customer service than getting a response which doesn't say much of anything... if that makes any sense at all?

 

[Adolf Hamster]

Aye, that's entirely fair... and that's not to say they're the worst I've ever dealt with (JK Army comfortably hold that crown).

for me it's ky airsoft, had to dispute with them after they didn't ship backorder items despite the whole range of said items being back in stock on their site.

they kept trying to get me to cancel the dispute (which i didn't do as paypal are very specific about no second tries) ended up having to go to paypal.

sadly i fear i may now be on their blacklist

As I was when I placed the order I'm still not overly arsed with how long it's going to take (even once we get the 'good to go' form councils I'll probably be holding off attending until I've had my vaccine), but the fact no one in the chain seems to have a clue what's going on is just irritating. That being largely where I land, the reason both UPS and TG are so hard to communicate with is because neither of them have any clue what's going on. I imagine someone in the chain of operations does, but they aren't the folks you'll be talking to. So I'm willing to acknowledge that not getting a response ultimately has the same result as getting a response, but not getting a response feels like significantly worse customer service than getting a response which doesn't say much of anything... if that makes any sense at all?

yeah, that was the sentiment i was trying to get at, this isn't TG's fault further than their choice of courier, but i reckon they're gonna be more responsive to the mass of complaints than UPS will given the relative size of the companies.

 

[Asomodai]

I get these all the time at work, don’t hold any hope of getting any information if you do open a investigation. 
 

The amount of people here who have effectively lost money due to UPS, there must be some recourse. If TG aren’t/Can’t do anything who else can you speak to? Is there a trade body for shipping companies that can be written to? 

Just tried to open an investigation as UPS CS urged me to. Cant even open one as I get an error message everytime. Have emailed Gunfire to open a dispute. 

Its only a small order, but it includes 4 sets of 5 PPS shotgun shells which are so bloody difficult to get. I have a new XM26 that I have no idea it works as I haven't any shells for it!

 

[GenuineGerman]

Just tried to open an investigation as UPS CS urged me to. Cant even open one as I get an error message everytime. Have emailed Gunfire to open a dispute. 

Its only a small order, but it includes 4 sets of 5 PPS shotgun shells which are so bloody difficult to get. I have a new XM26 that I have no idea it works as I haven't any shells for it!

I do have sympathy for these retailers be it TG or Gunfire, I think when it’s in the ups system they can’t really do a lot however it doesn’t excuse be customer service.
 

My concern is that we have retailers and customers out of pocket here and UPS can’t/won’t be held accountable. It seems to me everyone loses apart from UPS 

 

[kasaran]

GUYS GUYS GUYS

we have a new status?  what on earth does that mean

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[leadly]

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Snap! Plus another import scan for good measure!

Looks like mines been back dated because it was out for delivery on the 30th and 31th.

 

[HarisonVlogs]

Forgot to update myself on here !! I had received my parcel the other day however, I opened up disputes at both UPS & Taiwangun, After 30 days of the dispute being open not once did TG respons so Paypal refunded the amount of the Order (£180), however, I still dont now how I received it but  UPS Brokerage women told me if they were to request it back it would cost them £13 a day for everyday it was in storage plus shipping fee! She then explained because we are no longer in the EU the intercept parcel procedure doesn't work anymore so they will attempt delivery before sending it back !!!! however ???

Mine was even attempted to deliver! I was in all day, the day it was " out for delivery" I have a Ring doorbell that records 24/7, however not once did anyone knock my door/ring the bell that day. Then gets an update saying it at my local UPS Point which i thought wow !! lazy twats !! just cause i live up a hill like !

anyways, the lady also said on the phone that the hold up is 6-8 weeks and unfortunately she cant do anything about it , every parcel must be thoroughly checked, including batteries if not specified on the box with a Battey Label !!

Hope this helped  if you need me , just drop me a message !!! And fingers crossed everyone gets theirs soon before Airsoft is back on!!!

 

[solitaire360]

Having gone through this entire thread, I've been wondering, what do we think caused all this? Is this always going to be the case now? Have some people somehow miraculously escaped this issue?

 

[alxndrhll]

Having gone through this entire thread, I've been wondering, what do we think caused all this? Is this always going to be the case now? Have some people somehow miraculously escaped this issue?

UPS is the short answer. UPS and a combination of general logistics things being all over the place courtesy of Brexit and COVID being the longer answer. Other couriers have demostrated far less issues, hence UPS footing the bulk of the blame.

Honestly, there isn't enough information to support how long this'll be the case. Being able to use a courier that isn't UPS would likely help, but TG have said multiple times that they aren't looking to change... or rather that they don't have the option to. Though I don't at all believe that UPS is the only courier they could get a contract with.

I'm sure there are folks that have had much less of an issue, but purely down to luck.

 

[solitaire360]

Being able to use a courier that isn't UPS would likely help, but TG have said multiple times that they aren't looking to change... or rather that they don't have the option to. Though I don't at all believe that UPS is the only courier they could get a contract with.

Though not wishing to make any excuses for TG, perhaps there exists some kind of exclusivity agreement, whereby they get a discount if utilising UPS' services for everywhere they post to? Or maybe UPS is the only company in their area? No idea...

 

[alxndrhll]

Though not wishing to make any excuses for TG, perhaps there exists some kind of exclusivity agreement, whereby they get a discount if utilising UPS' services for everywhere they post to? Or maybe UPS is the only company in their area? No idea...

Ohh sure, I'll assume it's absolutely down to a contract they've signed to get the cheapest price but I refuse to believe UPS are their only option... which is what TG are currently claiming. There is a difference between 'we won't change because it works out the cheapest/best for us' versus 'we can't change because there is no other option'. The latter being their claim, and one which I believe to be disengenuous. Assuming that's the case I guess they'll have to weigh up whether the savings they make on shipping are worth the cost of orders they miss out on from folks that won't use them because of the UPS fuster cluck.

 

[Adolf Hamster]

Assuming that's the case I guess they'll have to weigh up whether the savings they make on shipping are worth the cost of orders they miss out on from folks that won't use them because of the UPS fuster cluck.

yep, it'll boil down to how many uk folks stop using TG over this, and how hard that hits their sales.

i presume they do trade all over europe so maybe the uk just isn't enough market for them to make the switch?

 

[alxndrhll]

yep, it'll boil down to how many uk folks stop using TG over this, and how hard that hits their sales.

i presume they do trade all over europe so maybe the uk just isn't enough market for them to make the switch?

I wouldn't even dare speculate, I work in board games which is a fairly similar hobby/market in that it's niche (though not as niche as airsoft), and tends to lead to large spends (I'd say airsoft spends are higher, so in my brain the 2 points somewhat cancel each other out). And I know from the sales folks at our company that the number of variables when making those sorts of decisions far surpasses my understanding when considering various taxes and the like. We don't ship to Brazil for instance, because the cost to do so is astronomical and ultimately cost is king. Granted that's a very extreme example... but I don't think they'd actually see enough of a decline in sales to the UK to push a decision of either changing supplier or stop shipping here full stop.

Length of contract plus whether there is an 'inadequate service' (or words to that effect) clause they'd want to trigger meaning they can leave the agreement early without cost would be another contributing factor, should it ever be a realistic thing to review. My best guess is it simply isn't worth it for them, folks will still order from them despite the aggro for the list of reasons which have been stated in here on multiple ocassions. And then the fact, by my understanding, they're a distributor so I've tended to assume their own store is more of a 'side gig for pocket money' than it is the bread winner... and only contributing further to potential limitations on their logistics agreements because they need agreements that enable them to send distribution sized orders without it annihilating their profits.

I'm in the fortunate position of not really wanting any more airsoft bits for the foreseeable, so it's hard to put myself in a situation where I'd have to choose whether it was worth it or not.