callumbagshaw
Members
- Mar 7, 2011
- 406
- 30
(Apologies if wrong section but I think this is "general discussion")
I sent Martin @ Reaper Airsoft Customs a pistol mag around May 7th, with the idea of him putting me a single drum/"snail" onto it.
At the time he told me to expect it back at the end of the month (May). I paid in full, in advance.
Given what I have already experienced with "custom airsoft" type companies/people, I took that with a pinch of salt anyway, so I actually expected it mid, to late-June.
June came and went, and after the 20th (ish) I sent him a few emails, spaced a few days apart, politely requesting an update on the status of my order.... no reply.
I've checked his facebook page, and the most recent update was on June 8th and read:
"Hi everyone, I apologise for the recent break in communications, unfortunately I had an unscheduled visit to the hospital and as most of you know I'm a one man operation. I'm working through the back log of messages as we speak. I apologise sincerely for any inconvenience this may have caused."
Fortunately, Martin ran things by-the-book, and invoiced me via Paypal correctly, so iIve opened a dispute with PayPal, which (with or without Matrin's co-operation) should be resolved tomorrow (27th July).
However, that isn't going to get me my magazine back (and the HPA tap I sent with it too, which aren't cheap these days either), and more importantly - I really wanted the drum mag too!
Of course, I hope Martin is OK and in good health, but looking at this purely from a customer's point of view - I'm a bit p!ssed off!
It does seem odd, as until he went AWOL, Martin was a pleasure to deal with and usually replied quickly.
Anyone know anything I don't?
Cheers.
I sent Martin @ Reaper Airsoft Customs a pistol mag around May 7th, with the idea of him putting me a single drum/"snail" onto it.
At the time he told me to expect it back at the end of the month (May). I paid in full, in advance.
Given what I have already experienced with "custom airsoft" type companies/people, I took that with a pinch of salt anyway, so I actually expected it mid, to late-June.
June came and went, and after the 20th (ish) I sent him a few emails, spaced a few days apart, politely requesting an update on the status of my order.... no reply.
I've checked his facebook page, and the most recent update was on June 8th and read:
"Hi everyone, I apologise for the recent break in communications, unfortunately I had an unscheduled visit to the hospital and as most of you know I'm a one man operation. I'm working through the back log of messages as we speak. I apologise sincerely for any inconvenience this may have caused."
Fortunately, Martin ran things by-the-book, and invoiced me via Paypal correctly, so iIve opened a dispute with PayPal, which (with or without Matrin's co-operation) should be resolved tomorrow (27th July).
However, that isn't going to get me my magazine back (and the HPA tap I sent with it too, which aren't cheap these days either), and more importantly - I really wanted the drum mag too!
Of course, I hope Martin is OK and in good health, but looking at this purely from a customer's point of view - I'm a bit p!ssed off!
It does seem odd, as until he went AWOL, Martin was a pleasure to deal with and usually replied quickly.
Anyone know anything I don't?
Cheers.
